Digital Customer Service Specialist with Portuguese (mfd)

At PPG Global Business Services in Wrocław we provide highquality support to PPG teams and customers across Europe. We focus on continuous improvement collaboration and creating an excellent customer and employee experience.

As a Digital Customer Service Specialist you will play a key role in delivering highquality customer support across multiple digital channels. You will handle more complex Level 12 cases act as a subjectmatter expert and support the continuous development of the Customer Service team. This role combines advanced customer service digital channel expertise and coaching responsibilities to elevate our overall customer experience.

Location: Curie-Skłodowskiej 12 Wrocław (Nobilis Business House)

Work Model: Hybrid (3 office days per week)

What You Will Do

• Respond to customer inquiries through email phone chat messaging platforms and social media.

• Provide accurate friendly and timely support meeting service standards and SLA targets.

• Solve basic customer issues and escalate more complex cases to senior specialists or secondlevel support.

• Collaborate closely with colleagues across Customer Service Digital and Operations teams.

• Use CRM and ticketing systems to log track and update customer requests.

• Support the maintenance of FAQs knowledge bases and selfservice materials.

• Collect and report customer feedback and contribute ideas for improving customer journeys.

• Participate in training coaching and ongoing skill development.

• Follow established processes service guidelines and quality standards.

Requirements

• Fluency in English and Portuguese

• Familiarity with computer applications including MS Office

• Strong communication and interpersonal skills

• Customerfocused mindset and positive proactive attitude

• Problemsolving approach and willingness to learn

• Ability to work effectively as part of a team

• Prior customer service experience is a plus but not required

How we work: At PPG we bring teams together to accelerate collaboration and career development with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.