Danish-Speaking Customer Support Advisor – Airline Industry

Job Title: Danish-Speaking Customer Support Advisor Airline Industry
Location: Warsaw Poland (Fully On-site)
Employment Type: Full-time 40 hours per week
Schedule: Rotating shifts (MondaySunday)

Join an international customer experience team in Warsaw supporting a leading Scandinavian airline. As a Danish-Speaking Customer Support Advisor you will act as a primary point of contact for Danish-speaking passengers assisting them with flight reservations travel modifications loyalty programs and general inquiries via phone email and live chat.

• Omnichannel Passenger Support: Provide professional service in Danish across inbound calls live chat and email.
  
• Booking & Reservations: Assist passengers with flight bookings ticket rebookings schedule changes cancellations and refund processing.
  
• Loyalty Program Guidance: Help customers manage their loyalty accounts reward points and membership benefits.
  
• Platform Assistance: Guide passengers through digital self-service tools and online booking portals.
  
• Issue Resolution: Handle complex inquiries policies and complaints with empathy and efficiency escalating to specialized teams when appropriate.
  
• Data Logging: Accurately document all customer interactions in internal aviation systems.
  

• Languages: Danish proficiency at C1 level or higher along with good professional English (B2 level or higher).
  
• Skills: Excellent communication active listening and multitasking abilities using digital tools.
  
• Mindset: Customer-focused calm under pressure with an interest in the aviation and tourism industries.
  
• Location & Availability: Able to work on-site in Warsaw Poland on a rotating schedule (including 12 weekend days per month).
  
• Bonus Asset: Previous customer service contact center or travel/aviation experience is an advantage (though comprehensive paid training is provided).
  

• Comprehensive Paid Training: 7 weeks of full training covering airline systems booking processes and digital tools from day one.
  
• Health & Wellness Benefits: Private medical healthcare (LUXMED) and Multisport package.
  
• Professional Development: Ongoing coaching language growth opportunities and clear career progression pathways (e.g. training or internal leadership roles).
  
• Work Environment: A collaborative multicultural workplace with long-term stability and career growth potential in international aviation.