Cybersecurity Managed Services Senior Manager (Service Delivery Management)

We are looking for:
Cybersecurity Managed Services Senior Manager (Service Delivery Management)

You will lead the evolution of PwCs Cyber Managed Services capability by shaping service models scaling delivery improvingqualityand ensuring our offeringsremainrelevantmodernand operationally effective. You will work across cyber tower leads delivery organizationsalliancesand regional stakeholders to translate strategy into repeatable market-ready services that can be delivered consistently across clients and geographies.

• Lead the design build and continuous improvement of scalable Cyber Managed Services operating models

• Drive standardization of service components governance servicemanagementand quality controls

• Build repeatable transition and onboarding approaches ensuring stable operations and continuous improvement

• Shape delivery models balancing global and regional capabilities automationtalentand tooling

• Collaborate with solutionsalesand alliance teams to ensure offerings are both commerciallyviableand deliverable at scale

• Improve service performance through KPI/SLA governance issueresolutionand service optimization

• Identifymodernization opportunitiesleveragingautomationAIand platform integration

• Coach delivery leaders and strengthen internal capabilities

• Support major pursuits byvalidatingdelivery feasibility and operating models

• Deliver measurable improvements in service qualitystabilityand operational efficiency across managed-service engagements

• Increase standardization and reusability of services through defined frameworksacceleratorsand automation

• Ensure consistent achievement of service KPIs and SLAs across clients and geographies

• Improve onboarding timelines and transition success rates for new managed-service engagements

• Drive continuous service improvement through structured governance performancetrackingand issue resolution.

• Proven experience building andoperatingCyber Managed Services at scale

• Strong knowledge of managed-service operating models governancetransitionand service improvement practices

• Experience in cyber domains such as SOC MDR vulnerability managementidentityor cloud security

• Ability to industrialize services and create repeatable delivery components

• Understanding of the interplay between people processestechnologyand commercial viability

• Experience leading cross-functional teams (delivery engineering service management operations)

• Ability tooperatein complex international environments

• Have demonstrated knowledge of new technologies and AIpowered tools in your daily work (e.g. task automation information analysis content creation)

• Strong communicationand leadership skills in English.

• Experience scaling managed cyber services within consulting MSSP or enterprise environments

• Experience transforming delivery into standardized operating models

• Exposure tocross-border delivery models across CEE / EMEA.

• Work flexibility hybrid working model (min. 2 days in the office per week) flexible start of the day workation sabbatical leave

• Development and upskilling - our full support during onboarding process mentoring from experienced colleagues training sessions workshops certification co/financed by PwCand conversations with native speaker

• Wide medical and well-being program - a medical care package (incl. freedom of treatment physiotherapy discounts on dental care) coaching mindfulness sessions psychological support education through dedicated webinars and workshops financial and legal advice

• Possibility to create your individual benefits package (a.o.lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria - vouchers discounts on IT equipment and car purchase

• 3 paid hours for volunteering per month

• Additionalpaid Birthday Day off

• And when you start enjoying PwC as much as we do you may recommend your friend to work with us.

• Submit your resume

• Have a short phone conversation with our Recruiter

• Letsget to know each other better in the interview!

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