Customs Team Leader Nordics Team
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Benefits: Health Insurance Life & Accident Insurance Supplementary Pension Plan (Pracownicze Plany Kapitałowe) Company Social Benefits Fund (ZFŚS) Employee Assistance Program Global Referral Program Role Specific BenefitsAt Maersk were transforming the world of logistics through innovation digitalization and exceptional customer experiences. With more than 100000 employees operating across 130 countries we move the goods that keep global trade flowing.
Our Global Service Centre in Warsaw is a critical part of this journey bringing together talented professionals who support customers build expertise and drive operational excellence across our global network.
As we continue to grow were looking for an inspiring Customs Team Leader to lead our Nordics Customs Team managing a team of customs specialists responsible for delivering exceptional customs services across the Nordic region.
This is more than a people management role. Its an opportunity to shape culture develop talent drive operational excellence and play a key role in the future success of Maersk Customs Services.
Our customers rely on us to navigate an increasingly complex customs landscape with speed accuracy and compliance.
As Customs Team Leader youll be responsible for leading a high-performing team ensuring outstanding service delivery maintaining compliance standards and fostering a culture of continuous improvement.
Youll work closely with stakeholders across multiple countries drive operational performance support transformation initiatives and ensure your team is equipped to deliver world-class customs solutions every day.
- Coach motivate and develop a team of customs professionals
- Create an engaged positive and high-performing team culture
- Conduct regular performance reviews development conversations and succession planning
- Support onboarding training and ongoing capability development
- Ensure timely accurate and compliant customs processing
- Monitor team performance against service levels quality standards and KPIs
- Identify opportunities to improve efficiency productivity and customer outcomes
- Lead problem-solving activities and escalate risks where required
- Partner closely with Nordic market stakeholders and operational teams
- Collaborate with customs experts managers and leadership teams across Maersk
- Act as a trusted point of contact for escalations and process improvements
- Foster strong relationships that support business growth and customer satisfaction
- Champion continuous improvement initiatives
- Drive adoption of new processes technologies and automation solutions
- Support organizational changes and business transformation projects
- Help shape future ways of working within Customs Services
We are searching for an enthusiastic and capable leader who combines operational expertise with a passion for developing people.
Proven experience leading teams within Customs Trade Compliance Freight Forwarding Logistics or a related operational environment
Strong understanding of customs processes and regulatory requirements
Experience managing performance through KPIs productivity quality and service metrics
A continuous improvement mindset with the ability to identify and implement operational efficiencies
Strong analytical and problem-solving skills
Confidence working in a fast-paced multinational environment
Excellent stakeholder management and communication skills
Fluency in English
Experience operating within a matrix organisation
Experience supporting Nordic markets
Customs certifications or relevant professional qualifications
Experience leading change transformation or automation initiatives
Knowledge of customs systems and digital customs solutions
At Maersk we invest in our people because we know that our success starts with yours.
- Competitive salary (11000 PLN - 15000 PLN per Month) and annual bonus (7.5%) opportunity
- Lux Med private healthcare
- Extensive learning and development opportunities
- Access to global career pathways across Maersks worldwide network
- Leadership development programmes
- A diverse inclusive and collaborative workplace
- Long-term career growth within a stable global organisation
- The opportunity to influence and shape the future of customs operations
Warsaw Poland
This position is 5 days per week onsite in our Warsaw office allowing you to collaborate closely with your team build strong stakeholder relationships and contribute to our vibrant workplace culture.
If youre passionate about customs motivated by developing people and excited by the opportunity to lead a team within one of the worlds most recognised logistics organisations we would love to hear from you.
Apply today and help shape the future of global trade with Maersk
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience qualifications and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary benefits package or employment terms.
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Required Experience:
Manager
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
