Customer Support Engineer (Europe)

Coder is looking for a Customer Support Engineer to join our dynamic collaborative this pivotal role youll work hand-in-hand with our Product and Customer Success teams making a direct and lasting impact on our fast-growing business. As part of a small agile group your expertise will be highly visible helping shape the future of our Customer Support function.

Were looking for someone who thrives in a fast-paced environment built on open communication continuous learning and creative problem-solving. You are proactive detail-oriented tactful and endlessly curious about new technologies. With a natural instinct for automation process improvement and exceptional customer experiences youll troubleshoot complex issues deliver timely and effective solutions and communicate with clarity and empathy.

Above all youll be a passionate advocate for our customers by driving satisfaction fostering success and elevating the support experience at every touchpoint.

What youll do here

• Reproduce and debug customer issues by building or using existing test environments and tools

• Communicate tactfully with customers

• Gather information provide diagnostic and resolution steps convey process and product guidance and follow up after issues are resolved

• Solve incoming technical support requests in a timely manner including high-severity urgent cases

• Identify and communicate product usage trends bugs and feature requests

• Guide and mentor new team members on processes and procedures

• Collaborate with Enterprise Account Managers to schedule coordinate and lead customer debugging calls

• Document and record all activity with customers in accordance to both internal and external security standards

• Help build out the scope of the team by contributing to product documentation customer knowledge base and best practices guides

• Continuously improve process and tools in collaboration with the team

• Periodic on-call rotation for production-down issues

What were looking for

• 3 years of customer support engineering experience (or comparable customer-facing technical role) preferably for mission-critical software

• 3 years supporting enterprise-sized companies

• 2 years diagnosing production network connectivity and performance issues

• Excellent problem solving analytical and troubleshooting experience

• Experience communicating clearly and effectively both verbally and in writing

• Experience with Terraform

• Experience with major cloud platforms distributed systems microservices architecture and containerization (e.g. Kubernetes)

• Experience with scripting tool of choice to help automate reproduction environments (e.g. Bash Python Ruby)

• Ability to read complex code for troubleshooting

• Experience with GitHub

• Experience with REST APIs and command line tools

• Well-organized excellent work ethics attention to detail and ability to learn new technologies quickly

• Experience working in a startup environment

Bonus tacos if you have

• (Tacos If you need an ice-breaker ask how we say thanks by giving tacos!)

• DevOps Engineering Software Engineering and/or System Administration experience

• Software-defined networking experience (e.g. Tailscale)

• Experience supporting engineering teams and associated tooling

Coder is the leading platform for AI development Infrastructure enabling enterprises to securely run human and AI-driven development workflows in consistent governed environments. Coder provides self-hosted agent-ready workspaces that unify developer productivity and platform governance. With Coder enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows without sacrificing security compliance or performance. Learn more at .

We believe that the interview process should be transparent consistent and enjoyable. We value your time and hope to complete the interview process in two to four weeks if schedules allow. Through your interviews you will meet a mix of individual contributors managers and senior leaders.

As an AI company Coder embraces the use of AI tools and we want to be transparent about our expectations as you navigate our interview process.

Not permitted: Using AI assistance during conversational interviews.

Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.

We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:

• Ashby helps us review inbound applications by surfacing candidates who best match the role requirements weve defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.

• Granola takes notes during our interview calls so our team can focus on the conversation with you.

All hiring decisions are made by humans. Our team reviews applications conducts interviews and makes final selections. AI tools assist us but never replace human judgment and these practices are conducted in compliance with applicable data protection AI governance and labor laws. Your data is not used to train AI models.

In accordance with New York City Local Law 144 an independent bias audit has been conducted on Automated Employment Decision Tools; results are available for Ashby.

If youre applying for a role at Coder and have questions about how we use AI in our process or if youd like to request information about the data we collect please contact .

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race color ancestry religion sex pregnancy gender gender identity gender expression sexual orientation national origin age marital status genetic information disability protected veteran status or any other characteristic protected by federal state or local laws.

Required Experience:

IC