Customer Success Partner (German-speaking)
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Job Summary
Maersk is a global leader in integrated logistics with over a century of experience shaping international trade. As part of our growth in Warsaw we are looking for a German-speaking Customer Success Partner to join our Global Service Centre.
In this role you will work closely with Sales teams and internal stakeholders ensuring efficient execution of commercial processes and delivering a high-quality customer experience.
- Support Sales teams through standard channels ensuring timely and accurate handling of requests
- Build and maintain strong relationships with customers supporting long-term satisfaction and retention
- Manage and coordinate customer requests quotations and commercial activities
- Assist with contract renewals and tender processes ensuring deadlines are met
- Communicate service updates and pricing changes to customers
- Resolve customer queries and challenges working with internal stakeholders where needed
- Support reporting data management and administrative activities
- Assist with escalations disputes and follow-ups to ensure smooth resolution
- Collaborate with cross-functional teams across the Global Service Centre and Area Sales
- Fluent German & English (mandatory)
- Previous experience in sales support customer service or a similar operational role (24 years preferred)
- Strong communication and relationship-building skills
- Background in Logistics / Supply Chain
- Good organisational skills with attention to detail and accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Basic commercial awareness and understanding of customer needs
- Proficiency in MS Office (Excel Word Outlook)
- Opportunity to work in a global organisation with international exposure
- A collaborative and diverse working environment
- Opportunities for professional development and career growth
- A role where you can directly contribute to customer satisfaction and business performance
- Salary from 10000 up to 14000 PLN per month (depending on experience)
- 7.5% annual bonus
- Life insurance
- Private medical care (Luxmed)
- Sport Card
And the Team
Youll be joining a collaborative supportive and high-energy team that genuinely enjoys working together. We value open communication shared success and creating an environment where everyone feels part of something bigger.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience qualifications and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary benefits package or employment terms.
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About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
