Customer Success Manager
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Job Summary
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
Join Worldlines Customer Success Enterprise team within Merchant Services where youll play a key role in managing and growing relationships with our largest enterprise clients. As part of an 8-person team youll take ownership of client success ensuring seamless execution and outstanding service delivery. This is an exciting opportunity to make a tangible impact on customer satisfaction and business growth within a dynamic international environment.
- Act as the primary point of contact for enterprise clients building strong trusted relationships
- Monitor customer health metrics and proactively address risks to retention and satisfaction
- Collaborate with internal teams (Sales Support Product) to ensure seamless customer experience
- Drive adoption of products/services by understanding client goals and providing tailored guidance
- Identify upsell/cross-sell opportunities and support renewal processes
- Proven experience in a Customer Success Account Management or similar client-facing role
- Strong communication and relationship-building skills with the ability to engage stakeholders at all levels
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights
- Positive proactive attitude with a genuine drive to find solutions and overcome challenges
- Ability to manage multiple accounts and priorities in a fast-paced enterprise environment
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
