Customer Services Representative Western Europe region

Customer Services Representative with English

WHO ARE WE

At Aliaxis we design innovative reliable and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes delivering peace of mind to customers and end users across the globe.

With operations in over 40 countries we tackle the most complex challenges in the building infrastructure industrial electrical and agriculture sectors. But what truly drives us is our people. Our 15000 employees bring the expertise passion and dedication that power everything we do.

Together we make life flow and were looking for talented individuals to join us on that journey.

See our websites:;;Careers Join Our Team and Work With Purpose Aliaxis

WHAT WERE WORKING TOWARDS

Were offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy were evolving into a more disciplined high-performing global Group and were looking for talented people who want to contribute to this long-term strategic journey.

ABOUT THE ROLE

Were looking for a skilled Customer Service Representative to join our EMEA Supply Chain team at Aliaxis. The ideal candidate will have solid experience in customer service or order management and possess proficient English along with communicative Polish. Knowledge of other European languages such as French Spanish Italian German will be considered an advantage.

WHAT YOU WILL DO

The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies. 5 strategic priorities have been identified incl. the Delivery pillar which focusses on improving the way we work with our customers and Customer Services are instrumental in delivering our promise. Customer Services Representative serves as the main point of contact for our customers. They handle inquiries take orders provide updates book transportation and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.

• International Customer and stakeholder handling (90% via e-mail B2B intercompany)
• Order management and coordination
• Data maintenance
• Receivables management (invoices credit notes disputes packing lists)
• Documentation and complaint management
• Reporting
• Continuous improvement.

ABOUT YOU

• 23 years of experience in Customer Service (Order Management) Purchasing or Logistics/Transport (strong plus).
• Proficient in English and conversational or fluent in Polish; proficiency in additional languages such as Spanish Italian French German is considered an asset
• Exceptional interpersonal and communication skills including assertiveness.
• Self-driven proactive personality with a strong sense of responsibility.
• Flexible and solution-oriented approach; strong problem-solving skills.
• Commitment to compliance with company and legal regulations.
• Customer-centric mindset and professional attitude.
• Excellent organizational and time-management skills.
• Ability to collaborate effectively within a small team (23 peers) and across departments.
• Experience with ERP systems (preferably Microsoft AX or SAP) and proficiency in Microsoft Office tools (Outlook Teams Excel).

ABOUT OUR WORKPLACE

• Full Time Contract of permanent employment work schedule Monday - Friday 8.00-16.00
• Learning & Development: continuous learning opportunities and training programs.
• LinkedIn Learning platform.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)
• The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Poland Wroclaw (ul. Powstancow Sląskich 9).

HOW WE WELCOME YOU

For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.

HOW TO APPLY

Apply via provided link / Apply form

Recruiter responsible: Bartosz Grajewski

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