Customer Service Specialist with German (mfd)

As a Customer Service Front Office Regular Specialist you will be the primary point of contact for customers ensuring a seamless experience throughout the order-to-delivery process. You will resolve inquiries coordinate with internal and external stakeholders and proactively identify solutions that enhance customer satisfaction and operational efficiency. Working independently you will also contribute to process improvements operational projects and business reporting.

Responsibilities:

• Data processing: Receive process and manage customer orders accurately and efficiently including order entry verification and confirmation while adhering to established procedures and deadlines.
• Customer Communication: Assist customers with inquiries requests and concerns in person over the phone or via email ensuring prompt and courteous service at all times. Provide accurate information to customers regarding products services pricing promotions policies and procedures addressing any questions or uncertainties to ensure clarity and understanding.
• Issue Resolution: Investigate and resolve customer complaints discrepancies or issues effectively employing problem-solving skills empathy and diplomacy to achieve satisfactory outcomes and maintain positive customer relationships.
• Order Processing: Monitor the status of orders throughout the fulfillment process liaising with relevant departments and external customers to ensure orders reach customers within specified timeframes.
• Cross-functional Collaboration: Collaborate effectively with internal departments such as sales marketing operations finance and IT to address customer needs resolve issues and facilitate seamless communication and workflow.
• Invoice and Billing Support: Generate invoices statements and billing documents accurately based on customer orders terms and pricing agreements.
• PPG Way: Promote PPG Way values and changes coming from local management and endorses the same.

Qualifications:

• Secondary education or higher with 3-5 years of relevant experience in customer service or a related field.
• Fluent German (written and spoken) and communicative English skills.
• Experience in telephone and email communication with customers.
• Proficiency in Microsoft Office applications particularly Excel and Word.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and a proactive approach to resolving customer issues.
• High level of accuracy attention to detail and conscientiousness.
• Experience in the automotive industry is an advantage.

How we work: At PPG we bring teams together to accelerate collaboration and career development with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.