Customer Service Specialist
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Job Summary
Welcome to Haleon. Were a purpose-driven world-class consumer company putting everyday health in the hands of just three years since our launch weve grown evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now its time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us inspires us and challenges us to be better every day driven by our agile performance-focused culture.
About the Role
Join Haleon Poland and become part of our Customer Supply Chain team.
As a Customer Service Specialist you will be responsible for managing customer orders ensuring excellent customer service and working closely with Sales Demand Planning Logistics Finance and external customers.
The role offers an opportunity to work in an international environment and contribute to continuous improvement initiatives across the Supply Chain organization.
Manage end-to-end customer order processing in SAP
Ensure timely and accurate order execution and invoicing
Monitor and support on-time and in-full deliveries
Build strong relationships with customers and internal stakeholders
Resolve order delivery and service-related issues
Support claims returns and credit note processes
Monitor customer service performance and identify improvement opportunities
Collaborate closely with Sales Demand Planning Logistics Finance and external partners
Participate in continuous improvement initiatives and projects
Experience in Customer Service Supply Chain Logistics or a related field
Experience working with SAP
Significant customer focus and communication skills
Significant analytical and problem-solving skills
Attention to detail and ability to work accurately under deadlines
Ability to manage priorities and work independently
Comfortable working in an English-speaking international environment
Polish language proficiency
Experience in FMCG consumer healthcare or pharmaceutical industry
Knowledge of EDI processes
Ukrainian language skills would be considered an advantage
Career at one of the leading global healthcare companies.
Hybrid work.
Reward package (annual bonus & awards for outstanding performance recognition awards foradditional achievements and engagement).
Extensive support of work life balance (flexible working solutions including working from home possibilities health & wellbeing activities).
Private medical care - the cost of the basic package is financed by addition candidates can extend the selected package to family members and/or partner and purchase the Senior package.
P4P Partnership for Prevention.
Family benefits (extraparental leavecaregiverspolicy).
Life insurance and pension plan.
Multisport card or points on the Multicafeteria Benefits account.
Personalized learning approach.
Supportive community and integration events.
Modern office with creative rooms.
Free car and bike parking.
#Li-hybrid
Job Posting End Date
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture where different backgrounds and views are valued and respected all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. Its important to us that Haleon is a place where all our employees feel they truly belong.
During the application process we may ask you to share some personal information which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development refinement and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential used only for legitimate business purposes and will never be used in making any employment decisions including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific adjustments you are requesting. Well provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@). If you are not sure whether the email you received is from Haleon please get in touch.
Required Experience:
IC
About Company
About us We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products.
