Customer Service Representative with Spanish and English

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Customer Care team serves as a centralized point of contact for Motorola Solutions. This team provides multilingual support via call chat and email to prospects customers and partners in English German French Italian Spanish Polish and Ukrainian.

Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO) collaborating closely with Technical Support Repair Marketing and Channel Sales & Operations.

As a Customer Service Representative in the Repair team your responsibilities will include:

• Managing incoming inquiries regarding Motorola Solutions products and services through various channels including telephone calls live chats and emails (case management) from end-users customers and partners.

• Triaging cases and collaborating with various internal stakeholders.

• Utilizing essential applications for customer management and operations such as Salesforce Oracle and PureCloud.

• Developing a comprehensive understanding of the entire Motorola Solutions product portfolio and solutions.

• Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.

• The primary focus area is repair services for our partners and customers.

• Liaising with the repair center and other relevant stakeholders to address and resolve issues concerning repair turnaround time quality or shipping logistics.

• Serving as the primary point of contact for customers and technicians at the repair depot.

• Processing repair orders via Salesforce/Oracle.

• Cooperating with the IT department to address and resolve systemic and technical issues affecting repair service delivery.

• Proficiency in both written and spoken Spanish and English is required.

• Demonstrated critical thinking abilities and a strong focus on problem-solving.

• Exceptional communication skills encompassing both verbal and written forms including active listening and the capacity to influence.

• Maintenance of a composed and confident demeanor with the ability to perform effectively under pressure both independently and collaboratively within a team.

• A high degree of self-motivation and a strong commitment to achieving success.

• Meticulous attention to detail a proactive approach and a capacity for innovative unconventional thinking.
  

• We Offer
  

• Contract of employment

• Hybrid work model

• Comfortable working conditions (high class offices parking space)

• Competitive salary package

• Strong team-oriented culture

• Private medical and dental coverage (Medicover)

• Life insurance

• Cafeteria program for benefits (multisport card cinema tickets etc.)

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• ESPP (Motorola Solutions stock programme)

• Company-supported sport and social activities (ski team volleyball tennis section etc.)

• Access to wellness facilities and integration event

NoneNoneExperienced

Yes

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.