Customer Service Representative

Customer Service Representative

IFF is a global leader in flavors fragrances food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable life-enhancing technologies that power innovative solutions across healthcare food consumer and industrial markets.

The role is based in Warsaw Poland. (hybrid role). We also welcome candidates from the broader Warsaw region with relevant experience. Be part of a motivated customer-focused and solution-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration.

Where Youll Make a Difference

• Act as the primary point of contact for customers across Eastern European markets ensuring a seamless customer experience
• Manage the full Order-to-Cash (OTC) process from order entry through invoicing and after-sales support
• Ensure accurate and timely order processing delivery coordination and issue resolution
• Collaborate with Planning Operations and Sales to align on capacity availability and customer expectations
• Monitor and drive performance against key service KPIs ensuring high-quality and reliable delivery
• Identify and resolve root causes of issues contributing to continuous improvement initiatives
• Maintain compliance with export documentation and regulatory requirements
• Support process standardization harmonization and documentation across the region
• Contribute to a scalable and efficient customer service model aligned with business growth

What Makes You the Right Fit

• Bachelors degree in Supply Chain Business Administration or a related field
• 3 years of experience in Customer Service Order Management or Order-to-Cash processes
• Strong understanding of end-to-end OTC flows and their impact on the business
• Experience working with ERP systems (preferably SAP OTC modules)
• Proven ability to work in a KPI-driven environment and actively contribute to performance improvement
• Strong analytical skills with the ability to connect operational activities to the bigger business picture
• Excellent communication skills and ability to collaborate across functions and cultures
• Fluency in English; additional Eastern European languages are a strong advantage
• Experience supporting or working with Eastern European markets is preferred

How Would You Stand Out

• Strong continuous improvement mindset with experience in process optimization
• Ability to proactively identify opportunities and translate insights into actionable improvements

Why Choose Us

• Competitive salary and attractive compensation & benefits package
• Hybrid working model with flexibility
• Participation in an Annual Incentive Plan
• Opportunities for professional development and career growth
• Inclusive multicultural and collaborative work environment
• The chance to contribute to impactful global operations

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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