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Customer Service Representative – Polish & English
Job Location:
Monthly Salary:
Posted:
23 May 2026 (30+ days ago)
Posted:
Application Deadline:
20 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Lisbon Portugal
Project: ByteDance GEC Customer Service
Start Date: 18 June 2026
Work Model: On-site
Salary & Benefits
- Base Salary: Competitive salary x 14 months
- Shared accommodation provided
- Performance bonus: 45 x 11 months
Working Schedule
Initial Schedule
- Monday to Sunday
- Rotational shifts:
- 08:00 17:00
- 09:00 18:00
- 2 rotational days off per week
Future Schedule (TBC by client)
- 24/7 rotational shifts
- Monday to Sunday operations
Job Responsibilities
- Provide customer support for ByteDance e-commerce related products and services
- Assist users through email chat and/or phone support channels
- Handle inquiries professionally while ensuring excellent customer experience
- Remain knowledgeable and passionate about leading e-commerce products and services
- Support customers during high-volume promotional campaigns and peak periods
- Maintain service quality standards and accurate case documentation
- Escalate complex issues when necessary
Requirements
- Fluent Polish and good English communication skills
- Strong understanding of e-commerce platforms and online customer behavior
- Excellent verbal and written communication skills
- Strong empathy and rational decision-making abilities
- Customer service mindset with problem-solving skills
- Ability to handle high contact volumes during promotion seasons
- Comfortable working rotational schedules onsite in Lisbon
Ideal Candidate
- Passionate about digital platforms and e-commerce
- Adaptable and able to work in a fast-paced environment
- Team-oriented with strong interpersonal skills
- Customer-focused with attention to detail
