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Customer Service Representative
Job Location:
Monthly Salary:
Posted:
11 September 2026 (Yesterday)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
If you are a Customer Service Representative professional looking for an opportunity to grow your career Emerson has an exciting opportunity for you in Katowice Poland. As part of our European Customer Service team you will support customers and business partners across North-Eastern Europe primarily Poland Slovakia and the Czech this role you will serve as a key point of contact for both external customers and internal stakeholders ensuring excellent service accurate order management and effective communication while contributing to continuous process improvement.
In This Role Your Responsibilities Will Be:
- Serve as the primary point of contact for customers across Poland Slovakia and the Czech Republic providing timely and professional support via phone and email
- Process customer orders order modifications and EDI transactions accurately and efficiently
- Manage customer inquiries complaints and returns ensuring effective resolution and a positive customer experience
- Coordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams
- Prepare and distribute order confirmations delivery information and other customer documentation
- Provide basic technical support and product-related information collaborating with internal experts when needed
- Support customer service activities for Klauke and RIDGID product lines including hotline coverage and order management
- Partner closely with sales teams customers and internal departments to ensure clear communication and seamless order follow-up
- Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows
- Provide administrative support translation assistance and backup coverage for regional customer service activities as required.
Who You Are:
You readily action new challenges without unnecessary planning. You separate and combine activities into efficient workflows. You persist in accomplishing objectives despite obstacles and setbacks.
For This Role You Will Need:
- Experience in a customer-facing commercial or customer service environment ideally within an international setting
- A minimum of 2 years of relevant customer service or commercial support experience
- A customer-focused approach and commitment to delivering excellent service
- Strong written and verbal communication skills in Polish and English
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Strong organizational and problem-solving skills
- Experience working collaboratively across teams and with diverse stakeholders
- Confidence using standard business applications and digital tools
- Ability to work independently while contributing positively to a team environment
- Interest in learning about technical products and customer solutions.
Preferred Qualifications That Set You Apart:
- Conversational German language skills
- Experience working with ERP and/or CRM systems
- Exposure to technical products industrial environments or manufacturing organizations
- Experience supporting customers across multiple countries or regions
- Knowledge of EDI order processing.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Unclear Seniority
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
