Customer Service Liaison II
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Job Summary
- Summarize the main purpose of the role
Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
Provides information when responding to complex customer inquiries regarding customer accounts and billing.
Typically requires in-depth knowledge of multiple products/services.
The support provided is not related to assistance with computer technology.
- List the main responsibilities this role regularly performs.
As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
Hanldes customer telephone queries aiming to clarify orient and direct detected problems toward a solution.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
