Customer Service Assistant (mfd)

At PPG we work every day to develop and deliver the paints coatings and materials that our customers have trusted for more than 140 years. Through dedication and creativity we solve our customers biggest challenges collaborating closely to find the right path forward. With headquarters in Pittsburgh we operate and innovate in more than 70 countries. We serve customers in construction consumer products industrial and transportation markets and aftermarkets. To learn more visit and follow @ PPG on Twitter.

As a Customer Service Assistant you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organizations service standards solve simple customer problems and analyze customer service needs for communication to service and technical departments.

• First point of contact for Customers (via mail and phone)

• Order entry managing and monitoring all orders for customers

• Providing high level of customer service with daily follow ups and clear communication with customers

• Communication and coordination between sales reps customers supply and factory pricing

• Taking responsibility for invoice processing amending invoices issuing credit and debit notes handling non-technical complains

• Monitor delivery process coordinate deliveries with warehouse and transport company

• Monitor stock situation- cooperation with supply and factory

• Fluent English is a must

• Knowledge of MS Office SAP system would be an advantage

• Availability to work from Monday to Friday on 2 shifts

• Previous customer service experience will be considered an asset

• Organizational interpersonal and communication skills

• Ability to work in international environment across cultures

• Quick learner with competence to resolve queries

How we work: At PPG we bring teams together to accelerate collaboration and career development with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.