Customer Order Management & Logistics Support Specialist with German
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Job Summary
Join the team behind iconic brands like Huggies Kleenex Cottonelle Scott Kotex Poise Depend and Kimberly-Clark Professional. At Kimberly-Clark its all here for youinnovation growth and the chance to make a real impact.
You were made to create Better Care for a Better World: as a person youre a problem-solver a connector someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details ensuring that every product process and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity efficiency and collaboration always working to turn todays challenges into tomorrows success this role youll help us deliver better care for billions of people around the world.
It starts with YOU.
About You:
In one of our Supply Chain roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center.
Order management is the process of capturing tracking and fulfilling Customer orders from order placement through this role you will manage the full endtoend ordertodelivery process for assigned IFP EMEA markets ensuring accurate order capture timely delivery and high service quality. You will work closely with Customers Sales Supply Chain Logistics and other internal stakeholders to deliver strong OnTimeInFull performance and a positive Customer experience.
In this role you will:
Manage endtoend order processing including order receipt validation SAP order entry product allocation delivery scheduling and order changes to ensure smooth fulfilment.
Act as the main point of contact for assigned Customers providing timely clear communication in English and local languages to support high Customer satisfaction.
Support service performance sustainability and cost efficiency by respecting minimum order quantities optimizing transport and contributing to OnTimeInFull delivery targets.
Handle logistics issues and claims using the Dispute Case Management tool including discrepancy investigation credit/debit note issuance returns coordination and SOXcompliant controls.
Collaborate proactively with Commercial Supply Chain and Logistics teams through regular meetings to resolve service challenges and implement solutions.
Maintain accurate Customer master data and documentation ensuring systems and records remain up to date.
Identify process gaps and contribute to continuous improvement initiatives that enhance efficiency and service quality.
Support projects related to process improvements system changes or new ways of working including knowledge sharing and training of team members when required.
Fluent English and German along with an excellent communication and interpersonal skills
Experience or interest in Order Management Customer Service OrdertoCash Supply Chain or FMCG environments
Masters degree (completed or currently in progress)
Strong proficiency in MS Office
Very good timemanagement skills with the ability to prioritize and perform under pressure
Experience working with SAP and SNC Salesforce Qualtrics
Ability to work with multiple stakeholders across different countries
Proactive cando attitude with strong teamwork and knowledgesharing capabilities
Ability to work independently manage multiple tasks and deadlines and demonstrate initiative
Led by Purpose. Driven by You.
Total Benefits:
We believe that our employees are our greatest asset and were committed to providing them with the resources they need to be successful. If youre looking for a rewarding career with a company that cares about its employees then Kimberly-Clark is the place for you.
Great Support for Good Health - with medical dental and vision coverage options Social Fund and Cafeteria Platform life insurance to support you and your family in unexpected moments and the Employee Assistance Program as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.
Hybrid Work Arrangement - with min. 1 day per week from the office in accordance with our internal policy as we understand the importance of work-life to that we are providing you with the flexibility to manage your commitments both inside and outside of work.
Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.
Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally we offer a holiday allowance to help you enjoy your time off.
Additional Leave - to make your birthday extra special and to participate in voluntary incentives in addition to your regular working duties in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.
Learning & Growth- we are committed to helping our employees develop and grow which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.
International Environment -a job at the very heart of Kimberly-Clarks finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime please check out the careers website.
And finally the fine print.
For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.
Employment is subject to verification of local policies.
This role is available for local candidates already authorized to work in the countrys role only. Kimberly-Clark will not provide relocation support for this role.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
This role will be part of Kimberly-Clarks International Family Care and Professional (IFP) business. As Kimberly-Clark enters a strategic partnership with Suzano to form an international leader in tissue and professional products it is expected that this role will transition to the new joint venture once the transaction closes (expected mid2026 subject to consultation and legal requirements). This is a rare opportunity to help shape the future of a new global market leader backed by two industry giants.
#LI-Hybrid
#R-IFP
Required Experience:
IC
About Company
Since 1872, we’ve had the foresight to find new ways to make lives better. From creating new categories to starting new conversations, we are constantly innovating our products and our practices to serve and care for the ever-changing needs of the people we touch at all stages.
