Customer Excellence Manager
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Monthly Salary:
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Job Summary
Salary Range:
zł174500.00 - zł324100.00Job Description Summary
#LI-HybridLocation: Warsaw Poland
Relocation Support: This role is based in Warsaw Poland. Novartis is unable to offer relocation support: please only apply if accessible.
Ready to shape how customer and patient experiences are delivered at scale As a Customer Excellence Manager you will play a pivotal role in bringing innovative commercial and patient engagement frameworks to life across the organization. Working at the intersection of strategy process excellence and stakeholder collaboration you will empower teams with clear ways of working actionable insights and continuous improvement initiatives that enhance customer and patient experiences. This is a unique opportunity to influence how teams operate drive meaningful change and help Novartis deliver better outcomes for the people who rely on us every day.
Job Description
Orchestrate International Commercial Excellence frameworks governance and processes across country operations.
Coordinate implementation plans with business teams ensuring alignment with priorities and operational timelines.
Drive adoption of performance dashboards and translate insights into continuous improvement actions.
Manage cross-functional collaboration for content creation localization activation and process execution.
Lead implementation of patient experience frameworks while ensuring compliance and operational excellence.
Identify process gaps conduct root-cause analysis and implement sustainable improvement initiatives.
Partner with capability-building teams to deliver training and strengthen framework adoption.
Bachelors degree in Business Life Sciences or a related field.
At least three years of experience in Customer Excellence Commercial Excellence or Process Excellence.
Proven ability to design simplify and optimize cross-functional business processes.
Strong analytical skills with experience using data and dashboards to drive improvements.
Excellent communication skills with the ability to translate complex concepts into practical guidance.
Knowledge of compliance governance and regulated industry environments.
Rewards
At Novartis were committed to reimagining medicine together - and rewarding the people who make it happen.
Expected Annual Base Salary Range for role:
Poland: PLN
The salary offered is determined based on gender-neutral objectives such as relevant skills competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.
The rewards of being part of our team go far beyond base pay and also offer a variety of competitivebenefits inkind to help you thrive personally and professionally such as insurance plans retirementplans wellbeingresources and global recognition addition we provide flexible and hybrid working options where possible and minimum 14 weeks paid parental leave.
You will be eligible for a company vehicle or a car allowance in accordance with the applicable local Novartis policies and guidelines.
Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse equitable and inclusive environment that treats all employees with dignity and respect as outlined in our Code of Ethics.
Read ourbrochureto learn more about our global total rewards offering: Benefits and compensation may vary by country and are subject to local legal requirements including provisions of collective bargaining agreements where applicable. A full overview of your compensation package including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity will be communicated separately to you during the application process.
Commitment to Diversity and Inclusion / EEO paragraph:
Novartis is committed to building an outstanding inclusive work environment and diverseteamsrepresentative of the patients and communities we serve.
Skills Desired
Analytical Thinking Brand Awareness Business Analytics Cross-Functional Collaboration Digital Marketing Media Campaigns Project Management Project Planning Sales Stakeholder Engagement Stakeholder Management Waterfall ModelRequired Experience:
Manager
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
