Customer Care Representative with German (High Engagement Team)

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Job Description:

What you will be doing:

• Managing customer interactions across multiple communication channels while meeting customer and client KPI targets and ensuring compliance with data protection regulations
• Delivering an outstanding customer experience by providing a customer-centric first-time resolution approach and handling complaints through to a successful outcome
• Accurately recording customer information and updating relevant internal systems and databases
• Delivering information and assistance related to administrative and technical matters such as products services billing and invoices
• Recommending suitable additional services and upgraded solutions to enhance the customer experience and address changing customer needs

What do you need to succeed:

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office package
• Willingness to work on shifts (Monday-Friday 8:00-19:00) in a hybrid model (2 days from home 3 days from the office) after nesting period

Whats in it for you:

• Financial stabilityfrom day one competitive salary and employment contract performance bonus up to 5000 pln per month)
• Flexibilitythat works for you enjoy ourhybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).
• Take care of your health withsupplementary medical insurance with LuxMedand Generali group insurance you and your loved ones can feel secure knowing youre supported when it truly counts.
• Enjoy more of what you love.Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether its staying active exploring new passions or simply treating yourself.
• Build your future with confidence.With our PPK (Employee Capital Plans) program you can gradually grow your savings for the years aheadsupported by both employer and state contributions so every step you take today brings you closer to long-term financial security.
• Practical everyday supportfrom Team Leader and Project Supporter
• Bring a friend get rewarded ourreferral bonusprogram gives you extra perks when you recommend new colleagues - up to 6000 pln
• Work-life balancethat matters friendly teams supportive leaders and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
• An extra day offfor voluntary activities close to your heart
• Thinking ofrelocating well support you with achange
• International experienceevery day collaborate in a diverse multinational environment influenced by British and Swiss culture
• Inclusive employee networks join communities that celebrate diversity where you can connect share and learn

About Capita

Capita is a consulting transformation and digital services business. Every day our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back allowing them to focus on what they do best and making peoples lives easier and simpler. Capita is a leading business services provider with over 34000 employees operating in the UK Europe India and South Africa.

Capita Poland supports clients across various sectors including local government customer service procurement life and pensions insurance data analysis and learning and development. We operate in three locations Kraków Opole and Łódź.

Daily we deal with simple processes like checking data correctness contacting with clients training coordination and much more complex processes like closing general ledgers reporting financial analysis claims processing systems implementation technical customer support or fleet administration.

Were an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and were committed to creating an inclusive environment for all employees.

In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27 2016 we hereby inform you that: 1. The Data Controller of your personal data is Capita (Polska) Sp. z o.o. with its registered office in Kraków ul. Lubicz 23; Kraków KRS REGON NIP . For any questions or requests regarding data processing please contact us at: 2. Your personal data will be processed for the purposes of the recruitment process including the assessment of qualifications aptitudes and skills required for the position you are applying for and/or for future recruitment processes if you have expressed such consent by checking the appropriate box below. 3. Legal basis for processing your personal data: a. Article 6(1)(c) of the GDPR (processing is necessary to comply with a legal obligation to which the controller is subject) and Article 6(1)(b) of the GDPR (processing is necessary to take steps at the request of the data subject prior to entering into a contract) to the extent specified in labour law (including but not limited to to the extent resulting from Article 22(1) 1 of the Labour Code such as name and surname; date of birth; contact details (mailing address); education; previous employment history) b. Your consent to the processing of other data provided in your CV and cover letter if you voluntarily provide us with data other than those requested and to the processing of your personal data in future recruitment processes if you consent to participate in such processes c. Our legitimate interest (Article 6(1)(f) of the GDPR) in respect of data collected during the job interview as well as test results. We have a legitimate interest in verifying your skills aptitudes and the legality of your residence and employment we need this to assess whether you are suitable for the position. 4. Your personal data will be transferred to a processor outside the European Economic Area (EEA) located in the United Kingdom as part of the recruitment process as well as to hiring managers located in various locations in the United Kingdom Ireland and Switzerland. For transfers of personal data to the United Kingdom Northern Ireland and Switzerland the European Commission has determined an adequate level of data protection. Where your personal data is transferred to a processor outside the European Economic Area (EEA) and the transfer involves countries not designated by the European Commission as providing adequate legal protection for personal data we will take steps to ensure adequate protection of the information for example by entering into appropriate data transfer agreements based on standard contractual clauses approved by the European Commission referred to in Article 46.2 (c) of the GDPR or by other appropriate means. Your personal data will be transferred to recipients participating in the recruitment process and employment i.e. companies dealing with residence/employment legalization medical examinations (Luxmed Sp. z o.o.) occupational health and safety training (Safety Umbrella Sp. z o.o.) HR services (Human Resources) and payroll services (AdAc Sp. z o.o.) as well as companies affiliated with the Capita Group. After a successful recruitment process your data will be shared with the medical facility with which the Data Controller has signed an agreement to conduct preliminary examinations with this facility being a separate Data Controller. Your personal data may also be disclosed to entities and bodies authorized to process such data. 5. Your personal data will be stored from the date of submission of your CV: a. for a period of 6 months for the purpose of processing your personal data in the current recruitment process to which you applied; b. for a period of 12 months if you consent to the processing of your personal data for future recruitment processes. 6. You have the right to request access to your personal data to rectify or erase your data restrict its processing or transfer your data. The right to withdraw consent at any time does not affect the lawfulness of processing based on consent before its withdrawal. 7. You have the right to object to the processing of your data at any such a situation the Controller will cease processing your data for the above-mentioned purposes unless the Controller demonstrates that there are compelling legitimate grounds for processing your data that override your interests rights and freedoms or that your data is necessary for the establishment exercise or defence of legal claims. 8. Providing your personal data within the scope provided for in labour law including in particular the scope provided for in Article 22(1) of the Labor Code is mandatory. This data is required by law and is necessary for you to participate in the recruitment process. Failure to provide your data will result in your inability to participate in the recruitment process. Providing the remaining data is voluntary. 9. AI may be used during the recruitment process however your personal data will not be subject to automated decision-making including profiling. 10. You have the right to lodge a complaint about the unlawful processing of your personal data with the supervisory authority: the President of the Personal Data Protection Office (UODO ul. Stawki 2 00-193 Warsaw).

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