Customer Advisor with German and Italian
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Job Summary
Location:
Krakow Lesser Poland PolandJob ID:
R0136118Date Posted:
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
(empty)
The opportunity
Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
We are an international pioneering technology leader that is writing the future of worlds most asset intensive industries such as energy utilities and miningsolvingtheir biggest challenges from plant level regional network scale to global fleet-wide operations.
At Power Grids Technology Centeritsthe people that matter most - to us and our customers. Which is whywerealways looking to add more talent to our team. To strengthen our customer support team we are looking for a Multilingual Customer Connect Agent.As a significant part of our customer base comes from German-speaking countries and other European markets we are looking for candidates with strong German skills combined withItalian. Your language skills will enable you to deliver high-quality support and ensuresmoothand positivecustomerexperience across different regions.
You will work in a collaborative international environment withstrong teamspirit and focus on development.
Howyoullmake an impact
Handling incoming inquiries via e-mails chat web- telephone and otherpossible channelsefficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail)
Be a customer advocate fortimelyresponse to issues and for problem resolution and escalation during the whole inquiry life cycle
Able to multitask andmaintainan organized work environment
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business
Collaborate with other departments and keep a positive relation with them
Participating in process improvement and quality initiatives contributingideasand supporting implementation of better ways of working
Your background
Multilingualproficiency:German Italian
Good command of English language
Additionallingualproficiencywould be a big plus
High focus on customers and their needs
Proactive solution-oriented mindset with flexibility and creativity
Ability to apply structured and methodic work style during increased pressure to act
Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial
Ability to act solution oriented and to variate different approaches be flexible and creative team player
More about us
At Hitachi Energy we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace competitive rewards and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.
Our benefits offering for this role generally includes:
Add if applicable: additional benefits may apply depending on the role grade and business requirements.
You will receive more specific information during the recruitment process.
Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of Al and automated tools in recruitment
As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.
Background Screening and Security Checks
As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.
For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.
The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.
Required Experience:
Unclear Seniority
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
