CRM Specialist (MS Dynamics)

Purpose

Youll be the engine behind InPosts CRM ecosystem configuring automating and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial expansion and operations teams across the UK France Italy and Iberia youll turn complex operational workflows into reliable scalable CRM processes.

Key Activities

• Administer and configure InPosts CRM platforms (HubSpot Pipedrive Microsoft Dynamics 365 or equivalent) pipelines custom objects user roles and permissions.
• Design and maintain automations and integrations using Zapier and where needed Google Cloud Platform connecting CRM with internal systems marketing tools and operational platforms.
• Translate APM deployment workflows (site sourcing lead-to-deployment pipelines partner onboarding) into structured CRM logic.
• Own data quality across markets: audits deduplication field validation and lifecycle management.
• Build dashboards and reports tracking pipeline activity deployment progress and operational KPIs for international stakeholders.
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
• Maintain documentation playbooks and training materials; support onboarding and day-to-day CRM queries.

Qualifications :

Qualifications

• 24 years in CRM administration or operations (HubSpot Pipedrive or Microsoft Dynamics 365).
• 2 years building workflow automations with Zapier or similar tools.
• Solid grasp of data hygiene deduplication and integration concepts (APIs webhooks).
• Fluent in Polish and English strong written and spoken.
• Degree in Business Information Systems or a related field or equivalent hands-on experience.

Nice to have: SQL Power BI GCP experience or background in logistics/e-commerce and multi-market operations.

Additional Information :

Why Join InPost

• Work at the intersection of fintech and e-commerce on one of Polands fastest-growing digital products
• Real ownership your data products will directly influence strategic decisions in InPost Pay
• Opportunity to work in a diverse international and cross-functional environment alongside leading experts
• Space to experiment with new technologies including AI tooling and bring innovations into production
• Fulfilling career path with investment in your development training and growth
• Your impact will be visible immediately 
• We offer B2B type of cooperation

Remote Work :

Yes

Employment Type :

Contract