Chargeback (Dispute Management) Specialist with German
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Job Summary
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.We are always looking for new and innovative ways to improve quality reduce costs build excellent solutions and grow customer happiness. We are looking for an organized innovative process driven colleague to join our team.
- You analyze incoming disputes (chargebacks) and take the right decision in accordance with theregulations ofcard schemes (Mastercard Visa Diners Union Pay JCB WERO)
- You manage deadlines and responses to avoid financial losses
- You prepare and submit necessary documentation in a timely and accurate manner
- You advise our customers in case of questions and ensure that they understand the process in order to avoid complaints
We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:
- Ideally experience in chargebacks / credit card disputes; alternatively experience in customer service and/or handling/analyzingcomplaints preferably in a financial organization
- Interest in chargebacks/disputes credit card payments finance
- Very good verbal and written business communication skills in German English and Polish
- Strong customer focus
- Good communication and interpersonal skills
- Problem-solving mindset analytical and troubleshooting skills
- Ability to prioritize tasks and work with strict deadlines
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
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Required Experience:
IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
