Bar Manager

Additional Information: This hotel is owned and operated by an independent franchisee Angel Stradom Hotel SP. Z. O. O. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Description: Bar Manager Hedwig Bar
Job Title: Bar Manager (Head of Department)
Department: Food & Beverage Hedwig Bar
Reports to: Food & Beverage Director
Location: Stradom House Krakow
Contract Type: Full-time
Work Schedule: Flexible including weekends evenings and holidays

Job Purpose
As the Bar Manager at Hedwig Bar you are the heart and soul of our flagship cocktail destination. You are not just managing a bar you are leading a department. You will be responsible for the complete operational financial and creative direction of Hedwig Bar ensuring it remains a standout destination within Krakows hospitality scene. This is a senior leadership role requiring a hands-on approach commercial acumen and a passion for people and hospitality.

You will lead the entire Hedwig Bar team oversee guest experience manage stock and financial performance and drive innovation in our drink offerings. You will also play a key role in shaping the bars identity building a loyal guest base and maintaining the highest standards of service consistent with an Autograph Collection property.

Key Responsibilities

Operational Management

• Oversee all daily bar operations ensuring a smooth efficient and welcoming environment.
• Ensure exceptional guest service at all times lead by example through genuine engagement eye contact and anticipation of guest needs.
• Create and manage weekly staff schedules ensuring adequate coverage during peak hours and events.
• Manage stock levels for all beverages spirits wines ingredients and bar supplies control ordering receiving and storage.
• Ensure FIFO (First In First Out) rotation and maintain cleanliness and organisation in all storage areas.
• Complete daily opening and closing procedures including setting up supplies cleaning equipment and areas and securing the premises.
• Check the cleanliness and presentation of all glassware porcelain and silver before service.

Creative Direction & Menu Development

• Design and develop seasonal cocktail and drinks menus that reflect current trends and the bars unique identity.
• Introduce new and innovative drinks signature cocktails and guest favourites.
• Organise tastings masterclasses and special bar events to attract and retain guests.
• Follow global beverage trends and implement fresh ideas to keep the offering relevant and exciting.

Team Leadership & Development

• Recruit onboard train and motivate the entire bar team (bartenders barbacks hosts).
• Conduct regular team briefings training sessions and performance reviews.
• Foster a culture of excellence teamwork and continuous learning.
• Ensure all team members adhere to health safety and hygiene standards (HACCP Sanepid).
• Lead by example be approachable supportive and inspiring.

Guest Experience & Relationship Building

• Build strong relationships with guests remember names preferences and special occasions.
• Handle complaints and resolve issues with professionalism and diplomacy.
• Encourage guest feedback and drive Google review performance.
• Personally engage with guests during service especially VIPs and repeat visitors.

Financial & Reporting Responsibilities

• Control costs monitor beverage cost (BC) wastage and portion control.
• Analyse sales data and prepare reports for hotel management.
• Manage daily financial reconciliation cash settlement POS reports (Micros) and closing accounts.
• Optimise operational efficiency to improve profitability.
• Contribute ideas to increase revenue through upselling promotions and events.

Collaboration & Communication

• Work closely with the F&B Director Head Chef and other department heads.
• Coordinate with the events team for private functions and special occasions.
• Communicate clearly and professionally with the wider hotel team.

What We Offer Work in a modern and luxurious environment a prestigious Autograph Collection property. Employment contract or B2B flexible to suit your preference. Friendly atmosphere and team support we grow together. Full onboarding and training we set you up for success. Private medical care co-financed. Multisport card co-financed. Discounts on company products and services. Integration meetings and team events. Opportunity for professional growth we invest in our leaders.

This company is an equal opportunity employer.

frnch1