Associate IT Support Specialist
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Job Summary
Type of contract: Employment contract
Salary range: 6500 - 9000 PLN gross
What will you do
As an Associate IT Support Specialist you will provide day-to-day technical support to employees helping them with the installation configuration and maintenance of computers peripheral devices and software. You will support users remotely troubleshoot technical issues and gradually take part in training employees on company technologies and tools. You will also work with corporate systems and endpoint management solutions used across the organization.
Your tasks
- Provide technical support for end users regarding hardware software and peripheral devices
- Install configure and maintain computers and business applications
- Diagnose and resolve basic IT issues in a timely manner
- Deliver remote technical support to global users
- Support the operation of company systems such as Microsoft Entra ID Intune antivirus and MDM solutions
- Maintain IT equipment according to established standards and procedures
- Assist in onboarding and technical setup for new employees
- Train users on the effective use of company hardware and software
- Collaborate with internal IT teams to ensure high-quality support services
Your skills
- Knowledge of Windows 10 and Windows 11
- Knowledge of Microsoft 365 applications
- User-focused mindset and willingness to provide technical support
- Ability to prioritize tasks effectively
- Very good communication skills
- Teamwork and collaboration skills
- Good English language skills both written and spoken
- Ability to work under pressure
- Previous experience in a similar IT Support role
Nice to have
- Knowledge of macOS and Jamf
- Knowledge of mobile devices and operating systems including Android and iOS
- Ability to replace consumables and hardware components in IT equipment
- Basic knowledge of Azure and Intune
We offer
- Working in a highly experienced and dedicated team
- Benefit package tailored to your needs (medical sport lunch subsidy life insurance etc.)
- Online training and certifications
- Access to e-learning platform
- Social events
Required Experience:
IC
About Company
We see opportunity in technology. In domains such as cloud, AI, mainframe modernisation, DLT and IoT, we blend established practice with new thinking to help our clients stay ahead.
