Associate Credit Services Representative with German Language

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The Credit Services function supports Medtronics order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities resolve account issues and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows data-driven decision-making and AI-enabled tools to deliver efficient and compliant customer outcomes.

We are seeking graduates and early-career professionals with professional proficiency in German language support customers across our German Market.

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues clarify account information and support payment arrangements.
• Maintain accurate records of customer interactions account activities and collection outcomes within designated systems.
• Partner with Finance Customer Service and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer account or workflow issues in accordance with established policies and procedures.
• Follow documented processes controls and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution information gathering prioritisation and customer communications.
• Contribute feedback on recurring issues process gaps workflow improvements and automation opportunities to support continuous improvement initiatives.

• Bachelors degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in German with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications including Excel Outlook and Word.
• Ability to learn and work effectively across multiple systems workflow technologies and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding training certification and operational readiness activities as required.

• Up to one year of experience in finance accounting shared services customer service or a related business environment.
• Experience using enterprise resource planning (ERP) systems such as SAP.
• Experience supporting customers across EMEA markets.
• Experience working with customer account management collections or order-to-cash processes.
• Demonstrated interest in process improvement digital transformation and technology-enabled service delivery.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92000.00 PLN- 138000.00 PLN

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).