AI Product Engineer (MidSenior)

Location: Poland 100% remote or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP

Salary: based on experience:

Mid: 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP)
Senior: 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP)

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

About the role:

Were growing another team behind Lyro our AI customer support agent running on real large-scale production traffic.

Lyro is a sophisticated conversational AI that can:

• use custom tools

• follow complex multi-step user-defined Guidance

• access product data (through our native Shopify integration and an in-house system for ingesting products from any other source)

• access company policies

• continuously learn from company data and conversations

The same agent has to work for a solo store owner who sets it up in an afternoon and for companies with their own systems their own processes and very specific expectations about how support should sound. Building one product that does both - without it collapsing into a lowest-common-denominator bot - is the actual engineering problem here.

This isnt a classic role with a fixed lane. Were looking for a builder who takes full end-to-end ownership of things our clients actually see - from integrating with their systems to the agent engine itself to the infrastructure that holds it all together.

The brief youll get might be just one sentence - scoping it talking directly to the client CSM or sales team shipping it and iterating on it is on you. And sometimes theres no brief at all: you look at where the product stands decide what would move it forward the most right now and go make it happen.

This highly autonomous role is perfect for someone who thrives in a fast-paced environment embraces spec-driven development and enjoys leveraging AI tools to boost productivity.

What youll work on:

• End-to-end feature ownership - from talking to the client CSM or sales team to shipping and monitoring in production

• Integrations and distribution channels for the agent

• The agent itself: context engineering tool-use optimization prompt caching and an evaluation module used directly by clients and CSMs

• Working across the full stack regardless of your specialization

You are the perfect fit if you have:

• A real technical specialization (either frontend backend ML or infra) - well go deep on it during the interview. Our stack includes Python JavaScript and TypeScript but knowing just one of them - or another language youre strong in - is completely fine

• A smart resourceful approach to leveraging AI tools for efficiency - youre a daily hands-on user of tools like Cursor AI Claude Code Codex Antigravity or similar practicing real spec-driven development in production not just occasional vibe coding

• The ability to resolve ambiguity yourself and feel comfortable talking directly to clients and business stakeholders

• A builder mindset - youd rather ship than debate the process

• Strong business acumen and an understanding of product impact

• A high level of autonomy and strong self-management skills

• Comfort working in a dynamic fast-changing environment - you create the process when you need one you dont wait for someone else to create it first

You will earn extra points for:

• Experience with high-volume traffic and/or enterprise clients

• Side projects you can discuss in depth - including the architecture and decisions behind them not just it works

• Experience in one or more of the following key areas of application development: relational databases agent development or agent orchestration/harnesses

We would like to offer you:

• Salary:
  Mid: 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP)
  Senior: 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP)

• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions

• Remote-first work with flexible hours

• Possibility to use one of our offices in Poland or book a coworking space in your city

• Great development opportunities company-supported courses and conferences

• 26 days off guaranteed in a year

• Individual work tools - MacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!

• Sport & wellness benefit

• Private medical care

• Mental well-being program individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites team events)

• Budget for 1:1 English language classes

What happens when you send your CV

• Screening call with a Recruiter 1h

• Tech interview 15h

• Offer and fireworks!

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

81% recommend us to a friend

Read our reviews