Team Manager Customer Experience Jobs in Davao City

Description About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But thats just a very technical way of saying what we really do which is to make lives betterone interaction at a time. 100000 s...

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectationsProduce solid...

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectationsProduce solid...

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Imp...