Team Manager Customer Experience Jobs in Angeles

Role Overview:The Associate Manager -Customer Experience is responsible to complete the Customer Experience (CX) observations required using the form that was designed for the program.Champions Customer Experience initiatives and actions for assigned teams to ensure continuous improvement.Deliver te...

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants providi...

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Customer Resolution Calls (Inbound & Outbound) behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous...

Roles and Responsibilities:A. CE Team Delivery 1. Improve team performance on Customer Experience metrics (CSAT Issue Resolution ASAT) through CE observations and team engagement.2. Maintain program expertise by completing required amount of phone time / contact handling hours.3. Build consistency a...

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Analyst ke...