Real Time Analyst Jobs in Manila

The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the g...

Your Team ResponsibilitiesThe Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines including Index Analytics and Sustainability & Climate. The work is highly time-sensitive and business-c...

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to sha...

About UsHere at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities:Monitor real-time adherence acr...

MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldnt find a customer service partner that was as innovative as they were they built it. Many companies view their customer care as a cost cen...

Who is WebBedsWebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experie...

Our TeamThe Workforce Management (WFM) team at VistaPrintis responsible for real-time management of the centers service level performance for all contact channels. This includes ensuring that agents remain in adherence to their schedules and shrinkage activities continue to occur as planned or as be...

Your Team ResponsibilitiesThe Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines including Index Analytics and Sustainability & Climate. The work is highly time-sensitive and business-c...

Key Responsibilities:Monitor real-time call volumes agent availability and adherence to schedules.Analyze and respond to deviations in performance metrics such as service levels occupancy and average handle time (AHT).Collaborate with team leaders and supervisors to address staffing gaps or overages...

Sustain common workforce management tasks (reporting identifying trends preparing presentations training specific to WFM tools and capabilities capacity planning).Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.FTE and volume management...

Join a Team Thats Passionate About Making Lives Better!At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the glo...

Join a Team Thats Passionate About Making Lives Better!At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the glo...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities:Monitor real-time adherence acr...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities:Monitor real-time adherence acr...

DescriptionAre you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time Our team is a highly-collaborative inclusive environment where we value relationship-building strategic thinking and solution-oriented...