Quality Analyst Jobs in Angeles

Roles and Responsibilities:A. CE Team Delivery 1. Improve team performance on Customer Experience metrics (CSAT Issue Resolution ASAT) through CE observations and team engagement.2. Maintain program expertise by completing required amount of phone time / contact handling hours.3. Build consistency a...

Work Setup: Onsite (Clark) Shift: Shifting Schedule Account: Quality Assurance Start Date: ASAP Non-Negotiable Requirements: Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating systems troubleshooting.Microsoft product knowledge is requiredS...

The Lead - Customer Experience  Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.The Lead - Customer Experience key focus is to evaluate transactions to ensure all...

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Analyst ke...

Work Setup: Onsite (Clark) Shift: Shifting Schedule Account: Quality Assurance Start Date: ASAP Non-Negotiable Requirements: Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating systems troubleshooting.Microsoft product knowledge is requiredS...