Quality Analysis Jobs in Muntinlupa

About the job: Associate Quality Specialist (Alabang) Onsite Work Setup: Onsite (Alabang) Schedule: Shifting Schedules Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings...

About the job: Associate Quality Specialist (Alabang) Onsite Work Setup: Onsite (Alabang) Schedule: Shifting Schedules Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings...

TASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelors degree graduate any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6 years in the BPO industry with customer service and tech background...

Work Setup: Alabang Onsite Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust c...

About the job: Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify t...