Problem Resolution Jobs in Pasig

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.Key Responsibilities and Outputs:Manage ow More...

The Technical Support Representative Tier 2 team assists the Tier 1 Support team by liaising between Support Development and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support department (ADOS) providing regular feedbac More...

Position Description:The Lead Consultant Operations Team Lead is responsible for managing the performance and productivity of the service desk team overseeing incident resolution maintaining service levels and ensuring a high standard of customer satisfaction. They lead by example pr More...

JOB SUMMARYTechnical Support 1 is generally assigned for the upkeep of the companys asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are ex More...

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.  The post will be assigned to triage of support cases for local and global clients.We are looking for an enth More...

JOB PURPOSE:Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT which can include: working on client briefs bu More...

JOB PURPOSE:Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT which can include: investigating issues impacting clients resolvi More...

JOB PURPOSE:The Contract Administrator is responsible for ensuring all aspects of contract administration are managed in an efficient and effective manner including all Salesforce records related to the Contract the start and end of services and liaising with internal teams to ensure More...