Lead Quality Assurance Analyst Jobs in Muntinlupa

About the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new...

About the job: Quality Assurance Manager - AlabangSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new r...

About the job: Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify t...

Work Setup: Alabang Onsite Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust c...

PRIMARY RESPONSIBILITIESReview and approve Change Control Request and ensure their timely closure by coordinating with owners.Act as site representative for Trainings and Document Control systems and manage related activities.Maintain client test methods specification databases and coordinate Qualit...

Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy...

About the job Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training n...

About the job Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training n...

Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training needs and work collaboratively.Participate in calibration sess...