Workforce Supervisor

Alorica

Job Location:

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Key Responsibilities:

Manage scheduling attendance and staffing requirements.
Monitor real-time performance and address staffing gaps.
Support forecasting capacity planning and reporting.
Analyze workforce metrics and recommend improvements.
Coach Workforce Analysts and coordinate with Operations teams.

Qualifications

Qualifications:

Experience in Workforce Management within a BPO/contact center environment.
Knowledge of forecasting scheduling and real-time management.
Strong analytical reporting and leadership skills.

Required Experience:

Manager

DescriptionKey Responsibilities:Manage scheduling attendance and staffing requirements.Monitor real-time performance and address staffing gaps.Support forecasting capacity planning and reporting.Analyze workforce metrics and recommend improvements.Coach Workforce Analysts and coordinate with Operati...