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Workforce Supervisor
Job Location:
Job Location:
Cebu City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 July 2026 (30+ days ago)
Posted:
Application Deadline:
19 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Qualifications
Key Responsibilities:
- Manage scheduling attendance and staffing requirements.
- Monitor real-time performance and address staffing gaps.
- Support forecasting capacity planning and reporting.
- Analyze workforce metrics and recommend improvements.
- Coach Workforce Analysts and coordinate with Operations teams.
Qualifications
Qualifications:
- Experience in Workforce Management within a BPO/contact center environment.
- Knowledge of forecasting scheduling and real-time management.
- Strong analytical reporting and leadership skills.
Required Experience:
Manager
About Company
Great CX & BPO uses tech, analytics, AI, automation & process optimization to meet your goals. Discover how Alorica can help your brand succeed.
