Primary Details

Primary Responsibilities

Ensure company processes and procedures are followed when generating schedules in leave allocation privacy code is maintained at all times in dealing with staff information

Maintenance of data integrity and quality

Provide assistance to end users in Workforce Management systems and processes Follow business protocol in relation to communication and escalation procedures

Assist in cultivating a cooperative atmosphere

Prepare and / or deliver presentations on workforce management processes to internal stakeholders

Proactive intraday management of schedules

Monitor adherence at a departmental level to ensure adequate coverage

Continually monitor and communicate on a regular basis the departments performance adjust queues and schedules as necessary

Communicate performance degradation and make required schedule or queue

Produce accurate granular intermediate and executive MI and Analysis in a timely manner to stakeholder groups evidencing recommendations for productivity improvements

Enter sick leave late and no-show exceptions into WFM system accurately and within business timeframes (immediately) Real time management to ensure delivery of daily targets

Assist in building and implementing new reports for the benefit of relevant stakeholders

Regular interactions with unit managers on reporting requirements

Monitor performance of all relevant product lines identify trends provide input and analyses on design and reports and ensure line management is informed of findings

Consistently manage data and identify better ways to report and maintain data

Provide analysis on workforce and reporting trends

Create new reports for business units on-demand to assist in Portfolio Analysis Regulatory Reporting Business Planning etc

Assist in developing new and ad-hoc reports

Identify and drill down errors on reports

Generate monthly quarterly and annual performance reports for different Business units Improve current and plan analytic processes under minimal supervision and apply judgment in making and reviewing recommendations

Support interactions with unit managers on reporting requirements

Required Education

Bachelors Degree or equivalent combination of education and work experience Required Experience

1 year relevant experience

Preferred Competencies/Skills

Planning and organizing skills

Adequate oral and written communication skills

Effective problem solving and negotiation skills

Customer service orientation

Commitment to ownership and accountability

Advanced computer skills

Intermediate to advanced level in MS Excel and Power BI

Strong quantitative / analytical skill

Data management skills

Attention to details

Proficient in MS Office suite

Preferred Education

Bachelors Degree or equivalent combination of education and work experience

Preferred Knowledge

Good awareness and understanding of Workforce Management principles

Good knowledge and exposure to QBE business operations and the factors that influence them

Fundamental knowledge of data analysis extraction transformation and loading of data Strong mathematical and statistical knowledge

Fundamental knowledge in Report template creation and design

Power BI and VBA Scripts

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

We are customer-focused

We are technical experts

We are inclusive

We are fast-paced

We are courageous

We are accountable

We are a team

All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.