Workforce Management Scheduler

At Symbos we create connected experiences that bring together exceptional people smart technology and meaningful work. As an Australian-founded business with a growing global footprint we partner with leading organisations to deliver customer operational and workforce solutions that drive real business outcomes. Were committed to building careers where people can grow contribute and make an impact while working with high-performing teams across a range of industries.

About the Client
Our client is one of Australia and New Zealands leading freight courier and logistics providers supporting businesses through a vast transport and distribution network. The organisation is recognised for operational excellence customer focus and continuous innovation within the logistics sector.

The Opportunity
We are seeking an experienced Workforce Management Scheduler to join a fast-paced and collaborative workforce management team. You will be responsible for creating maintaining and optimising workforce schedules to ensure staffing resources align with forecasted demand and operational requirements while supporting service delivery outcomes.

What Sets This Role Apart
Support a leading Australian organisation
Work closely with Workforce Planning and Operations leaders
Influence workforce performance through data-driven scheduling
Exposure to large-scale workforce management operations
Strong opportunities for development and growth

Key Responsibilities
Create and maintain workforce schedules based on forecasted demand
Manage roster changes leave requests and shift adjustments
Monitor staffing coverage and identify operational risks
Produce workforce scheduling reports and insights
Support service level achievement through workforce optimisation
Maintain workforce management systems and data integrity
Partner with stakeholders across operations and planning
Contribute to continuous improvement initiatives

What Were Looking For
At least 2 years of Workforce Management Scheduling or Rostering experience
Strong analytical and problem-solving capability
Advanced Microsoft Excel skills
Excellent stakeholder management and communication skills
Experience working in operational logistics customer service or contact centre environments
Strong attention to detail and organisational skills

Nice to Have
Experience with Verint NICE IEX Genesys WFM Aspect eWFM or similar tools
Logistics transport or supply chain experience
Workforce Management certification

Who This Role Suits
This role is ideal for someone who enjoys balancing planning people and data. You are highly organised analytical and proactive with the ability to make informed decisions in a dynamic operational environment.

Application Process
Apply today with your updated CV. Shortlisted candidates will be contacted for an initial interview and assessment process.