WFM Forecast Planner
Job Location:
Quezon City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Make your mark at one of the biggest names in payments. Were looking for a Forecast Planner to joinour ever evolving Workforce Management team and help shape the future of global commerce.
Own the end-to-end forecasting strategy across all customer contact channels delivering accurate volume and AHT forecasts that enable proactive workforce decisions optimize resource utilization and consistently support service level commitments.
Drive long- and mid-term capacity planning by translating business growth operational changes and workforce trends into actionable headcount strategies that ensure the organization is positioned to meet future demand efficiently and cost-effectively.
Influence business performance through scenario modeling and workforce analytics providing data-driven insights and recommendations that mitigate staffing risks improve productivity and support informed strategic decision-making.
Partner cross-functionally with Operations Finance Human Resources Scheduling and Analytics teams to align workforce strategies with organizational priorities ensuring recruiting training and staffing plans effectively support business objectives.
Continuously improve forecasting and capacity planning capabilities by identifying trends variances and process opportunities enhancing data accuracy planning methodologies and workforce efficiency to drive measurable operational outcomes.
Bring proven workforce management expertise with 3 years of forecasting and capacity planning experience in high-volume contact center or shared services environments delivering staffing strategies that balance customer experience service levels and operational efficiency.
Demonstrate advanced forecasting and analytical capabilities by leveraging statistical models multi-channel workforce data and business insights to accurately predict demand and support data-driven decision making.
Apply deep proficiency in leading WFM platforms and advanced Excel-based analysis to develop scalable workforce plans optimize resource allocation and improve planning accuracy across complex operational environments.
Open to work in the morning mid and graveyard shifting schedules.
A degree in Business Finance Mathematics Economics or any related quantitative field
Our inclusive and global teams win together every day. Were proud to have the best minds in the industry who you can learn from as you grow your career. The people the energy the connections its unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that gobeyond borders.
What makes a Globalpayer
Globalpayers think like a client act like an owner and win as one team. Were curious and innovative always finding better ways to deliver impact. We empower each other to make decisions and its our passionthat drives excellence in everything we set out to do.
Does this sound like you Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
