Web DevAnalyst

Application Support and Maintenance

• Provide day-to-day support for internal web applications mainly Sales-related systems.

• Investigate troubleshoot and resolve application issues reported by users.

• Monitor system performance and ensure applications are functioning properly.

• Perform bug fixes minor enhancements and preventive maintenance activities.

Development and Enhancement

• Develop test and maintain web application components using / .

• Create and modify database objects such as views stored procedures and queries in MS SQL Server.

• Support implementation of new features based on approved business requirements.

• Ensure solutions are aligned with coding standards security requirements and best practices.

• Participate in system integration unit testing and user acceptance testing.

Business Analysis and Process Understanding

• Work closely with business users and other stakeholders to understand business requirements and operational processes.

• Analyze current workflows and identify opportunities for system improvement and automation.

• Document functional requirements process flows and technical specifications.

• Translate business requirements into technical design or development tasks.

• Help ensure the application supports business efficiency and process compliance.

Documentation and Reporting

• Prepare and maintain technical and functional documentation.

• Document incident resolutions system changes and enhancement requests.

• Assist in creating user guides training materials and knowledge base articles.

• Provide regular status updates on assigned tickets enhancements or projects.

Collaboration and Continuous Improvement

• Coordinate with team members business users database administrators and other IT groups as needed.

• Participate in team meetings project discussions and knowledge-sharing activities.

• Continuously learn and improve technical and functional knowledge relevant to the supported applications.

• Support process improvement initiatives related to application delivery support and user experience.

Qualifications (Summary)

• Bachelors degree in IT Computer Science or related field

• Basic knowledge of / and MS SQL Server

• Familiarity with HTML CSS JavaScript

• Understanding of software development lifecycle and debugging

Key Skills

• Strong analytical and problem-solving skills

• Interest in business process understanding (Sales processes preferred)

• Ability to gather and translate user requirements into solutions

• Detail-oriented with good documentation skills

• Effective communication and teamwork