Travel Sales Associate
Cebu - Philippines
Job Summary
Receive inbound calls transferred from the client
Solicit prospects over the phone to tour with sales consultants
Sell vacation packages over the phone to qualifying guests
Determine eligibility of guests per qualification standards
Assist guests with questions about vacation properties packages and procedures
Assist guests with making the reservation
- At least High School graduate (old curriculum) or Senior High School Graduate
- Minimum 12 months experience in Sales (BPO or Non-BPO)
- Excellent written and verbal communication skills
- Maintains an upbeat positive and motivated demeanor
- Able to read/write/speak the English language
- Ability to build rapport and overcome objections.
- Ability to maintain required sales percentages per week
- Excellent communication skills
- Proficient in basic PC knowledge
- Proficient in Microsoft Office
- Must be flexible to work nights weekends and select holidays outside of your scheduled shift
- Computer Skills and Background
- Basic understanding of how a computer works and the devices that are driven by the computer (ie.
- Internet (ISP) Drivers Operating System Hardware Software etc)
- Excellent Customer Service Skills
- Ability to analyze and solve customer concerns
- Customer Service Product and Service
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback |
| 2 | Self- Management | Productivity efficiency absenteeism Training Hours No of technical training completed |
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.