Transition Manager

We are looking for an experienced Transition Manager to lead end-to-end business process migrations into a global shared services environment. This role will manage transitions from initial assessment and solution design through knowledge transfer implementation go-live stabilization and handover to operations.

The role will work closely with global business leaders process owners functional teams and shared services stakeholders to ensure smooth transitions minimal business disruption and strong operational outcomes. The Transition Manager will also help strengthen transition methodologies governance and transformation capabilities across the organization.

Key Responsibilities:

• Lead complex end-to-end transition and migration programs across multiple functions teams and locations.
• Develop transition strategies project plans timelines milestones deliverables and success measures.
• Manage the full transition lifecycle from assessment and planning through go-live stabilization and BAU handover.
• Conduct process assessments feasibility studies and readiness reviews; identify opportunities for standardization simplification and automation.
• Establish transition governance and manage project plans risks issues dependencies decisions and stakeholder updates.
• Lead knowledge transfer activities including process walkthroughs shadowing reverse shadowing coaching and operational readiness.
• Partner with global stakeholders to manage expectations communication change impacts and business requirements.
• Monitor transition costs business cases expected benefits and overall program performance.
• Ensure appropriate risk compliance data privacy security and operational controls are in place before go-live.
• Support hypercare and stabilization ensuring a smooth handover to the receiving operations team.
• Contribute to improving transition frameworks tools governance and best practices across the organization.
• Coach and support project managers and transition team members as needed.
  
  Qualifications:
  
• Bachelors degree in Business Operations Management Engineering or a related field.
• 10 years of overall professional experience with at least 5 years in transition migration or transformation management.
• Experience in BPO Shared Services Global Business Services (GBS) or similar environments preferred.
• Proven track record managing complex multi-workstream transitions across teams processes and locations.
• Strong experience in knowledge transfer operational readiness go-live stabilization and BAU handover.
• Solid project/program management PMO governance risk management and stage-gate experience.
• Strong stakeholder management and executive communication skills particularly with global stakeholders.
• Excellent analytical problem-solving facilitation negotiation and decision-making skills.
• Good commercial and financial acumen including business cases and benefits realization.
• Knowledge of Lean/Six Sigma and change management principles.
• Comfortable working with global teams across different time zones.
• PMP PRINCE2 Lean Six Sigma or Change Management certification is an advantage.
• Masters degree or postgraduate qualification is a plus.