Transformation Business Analyst

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. With operations in over 80 countries and a workforce of more than 100000 people we help real estate owners occupiers and investors achieve their business ambitions.

At JLL we are committed to shaping the future of real estate for a better world. We combine world-class advisory services and technology to create rewarding opportunities amazing spaces and sustainable solutions for our clients people and communities. Our values of teamwork ethics and excellence underpin everything we do and we are proud to foster a diverse and inclusive culture where everyone can thrive.

Position Overview

JLL Business Services (JBS) is strengthening its transformation capability to deliver the pace scale and value required under JLLsAccelerate 2030strategy.

TheTransformation Business Analyst (BA)is a key role within the JBS Transformation organization embedded within a service line and reporting to aTransformation Director. The role supports the delivery of end-to-end operational transformation by providing structured analysis insight and execution support across strategy process technology and change initiatives.

The BA operates at the intersection ofdata process and stakeholder engagement helping translate transformation strategy and roadmaps into well-defined initiatives actionable requirements and measurable outcomes. This role offers exposure to complex global transformation programs and provides a strong development path toward senior transformation and leadership roles.

Key Responsibilities

Transformation Strategy Support

• Support the Transformation Director in shaping and maintaining the transformation strategy and roadmap for the assigned functional area.
• Conduct structured analysis to support prioritization of initiatives based on value effort and strategic alignment.
• Contribute to the development of transformation business cases including benefits identification baseline analysis and impact sizing across efficiency quality and client experience.
• Support preparation of senior leadership materials including roadmaps executive updates and decision papers.

Operational & Process Analysis

• Analyze end-to-end operational processes to identify inefficiencies risks and improvement opportunities through data analysis stakeholder interviews and process observation.
• Document current-state processes and support the design of future-state solutions aligned to standardization and simplification principles.
• Apply structured problem-solving techniques (e.g. root cause analysis value stream mapping) to diagnose issues and support solution design.
• Assist in defining clear practical process changes that can be operationalized and sustained by JBS teams.

Technology & Transformation Delivery

• Support transformation initiatives that involve technology enablement automation or workflow optimization.
• Gather document and validate business requirements ensuring traceability from strategic objectives to functional specifications.
• Support user acceptance testing (UAT) defect triage and readiness activities to ensure solutions meet operational needs.
• Act as a bridge between operations transformation and delivery teams to ensure solutions are pragmatic and value-driven.

Portfolio Execution & Governance

• Support portfolio-level governance activities including tracking milestones risks dependencies and benefits across multiple initiatives.
• Maintain structured documentation for initiatives including RAID logs status reporting and KPI tracking.
• Support consistent delivery standards and artefacts across initiatives aligned to the Transformation Directors governance approach.
• Contribute to cross-functional coordination and communication in a matrixed global environment.

Data Insights & Benefits Realization

• Analyze operational and performance data to identify trends insights and improvement opportunities.
• Develop reports dashboards and analytical outputs to support decision-making and performance tracking.
• Support benefits realization by helping establish baselines define KPIs and track post-implementation outcomes.
• Contribute to building a data-driven transformation culture within JBS operations.

Required Qualifications

Experience & Education

• 36 years of experience in business analysis transformation consulting or operational improvement roles.
• Exposure to shared services GCC or business services environments preferred.
• Experience supporting transformation process improvement or technology-enabled change initiatives.

Skills & Capabilities

• Strong analytical and problem-solving skills with the ability to structure ambiguity and identify actionable insights.
• Demonstrated ability to analyze operational processes and translate findings into clear improvement opportunities.
• Strong written and verbal communication skills; able to support executive-level materials with clarity and precision.
• Experience applying core business analysis techniques including:
  • Requirements elicitation and documentation
  • Process mapping (e.g. swimlanes value stream maps)
  • Gap analysis and impact assessment
  • Root cause analysis (e.g. 5 Whys Fishbone)
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple workstreams and priorities in a fast-paced matrixed environment.

Preferred Qualifications

• Experience in LEAN or Agile methodologies
• Experience with data and visualization tools (e.g. Power BI Tableau SQL).
• Familiarity with Agile Lean or continuous improvement methodologies.
• Exposure to automation AI-enabled solutions or digital transformation initiatives.
• Prior experience working in consulting or internal transformation teams.

Personal Attributes

• Curious proactive and eager to learn within a complex transformation environment.
• Comfortable working with ambiguity and evolving requirements.
• Collaborative and team-oriented with the confidence to engage with stakeholders at different levels.
• Detail-oriented with a strong sense of accountability and ownership.
• Motivated by delivering tangible outcomes and contributing to meaningful change.

Why This Role Matters

The Transformation Business Analyst is a critical enabler of JBSs transformation ambition. This role provides hands-on exposure to strategy execution and value realisation while working closely with senior Transformation Directors and operational leaders. It is an opportunity to build deep transformation capability and progress toward future leadership roles within JBS and JLL.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.