Transformation (Business) Analyst

This Transformation Analyst will focus on driving and supporting key transformation initiatives that improve business performance operational efficiency and customer outcomes across the organization.

This role will work closely with business operations and enabling teams to analyze end-to-end processes assess operational performance identify optimization opportunities and support the design and implementation of practical solutions aligned to strategic objectives.

Also strong process analytics capability deep understanding of the business and data and the ability to convert operational insight into measurable transformation outcomes will be required.

Position Responsibilities:

• Conduct detailed analysis of business processes workflows operational pain points and performance measures to identify inefficiencies bottlenecks control gaps and optimization opportunities.
• Analyze operational customer financial and performance data to generate insights that inform transformation priorities solution design and decision-making.
• Develop current-state and future-state process maps value-stream views handoff analysis and workflow documentation to support transformation initiatives.
• Apply process analytics techniques to assess cycle times variation exception volumes rework levels and root causes of operational issues.
• Collaborate with business operations technology and support functions to define requirements and support implementation of process improvements and enabling solutions.
• Prepare business cases feasibility assessments impact analyses and benefit hypotheses to support transformation proposals and initiatives.
• Track and report on key performance indicators (KPIs) process measures and outcome metrics to monitor transformation success and operational performance.
• Prepare and present findings recommendations and decision materials to management and stakeholders.
• Facilitate workshops meetings and working sessions to gather requirements validate issues and drive alignment on solutions and priorities.
• Support documentation training inputs and transition activities for new or improved processes controls or systems.

Required Qualifications:

• Transformation / Business Analysis Role: Experience in transformation business analysis process improvement operational excellence consulting or a related role preferably within financial services insurance or a similar environment.
• Process Improvement: Experience in process mapping process redesign workflow analysis or process improvement initiatives using Lean Six Sigma BPMN or similar approaches.
• Data Analysis and Reporting: Demonstrated ability to analyze datasets identify trends generate insight and create dashboards or reports that support operational and transformation decision-making.
• Stakeholder Engagement: Experience engaging and collaborating with diverse stakeholders across business operations technology risk and support functions.
• Project / Initiative Support: Experience supporting cross-functional initiatives with familiarity with Agile Waterfall or hybrid delivery approaches.
• Technical Skills: Proficiency in tools such as Excel SQL Power BI Tableau Python Visio Lucidchart or equivalent platforms.
• Change and Implementation Exposure: Experience supporting implementation documentation transition or change adoption activities is an advantage.

Preferred Qualifications:

• Certifications: Relevant certifications such as Lean Six Sigma CBAP Agile BPM or data analytics certifications are beneficial.
• Industry Knowledge: Understanding of the financial services sector including regulations and compliance considerations is advantageous.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .