Training Specialist Commercial Vehicles | MB

The Technical Specialist provides expert technical support across the dealer network to ensure high-quality diagnosis repair and service standards. This role supports workshop efficiency technician capability building and customer satisfaction by acting as the technical authority for complex vehicle concerns and manufacturer standards.

• Serve as the primary technical escalation point for complex vehicle issues that cannot be resolved at dealer level

• Conduct advanced diagnostics root cause analysis and corrective action planning

• Support workshops in resolving repeat repairs and critical quality concerns

• Liaise with principals and manufacturers on technical cases warranty issues and field reports

• Provide on-site and remote technical assistance to service teams and technicians

• Monitor and support adherence to manufacturer repair standards processes and safety requirements

• Assist dealers in improving workshop productivity first-time fix rate and quality outcomes

• Support new model introductions from a technical readiness perspective

• Identify technical skill gaps within the dealer network

• Support technical training initiatives certifications and coaching sessions

• Act as a technical trainer or subject-matter expert when required

• Share best practices and technical bulletins across the network

• Support warranty claim validation and technical documentation

• Analyze warranty trends and recurring technical issues

• Ensure compliance with manufacturer guidelines recalls and service campaigns

• Contribute to continuous improvement initiatives across aftersales operations

• Prepare technical reports case summaries and performance insights

• Collaborate closely with Aftersales Service Managers Parts and Brand teams

• Support audits assessments and dealer performance reviews

• Degree or diploma in Automotive Technology Mechanical Engineering or related field

• Minimum 5 to 8 years of hands-on automotive technical experience preferably within dealer or OEM environments

• Strong experience in diagnostics troubleshooting and advanced repair work

• Exposure to multi-brand or OEM standards is an advantage

• Strong technical and analytical skills

• Excellent problem-solving and decision-making ability

• Clear communication skills both verbal and written

• Ability to train coach and influence technical teams

• Comfortable working across multiple dealers and stakeholders

• Willingness to travel as required

• Diagnostic tools and OEM technical systems

• Dealer management systems and warranty platforms

• Microsoft Office and reporting tools

• Resolution time for escalated technical cases

• Reduction in repeat repairs and warranty claims

• Dealer technical capability improvement

• Compliance with OEM standards and audit results

• Feedback from dealers and service leadership