Ticketing Service Executive

HYROX is the worlds fastest-growing fitness race operating across five continents with a global community of athletes and partners.

As we continue to expand rapidly across APAC we are building out our Ticketing & Customer Service function and are looking for Executives Assistant Managers and Managers to join the team across Southeast Asia and key hubs including Hong Kong and Singapore.

This is a hands-on operations-focused team with opportunities to grow into regional ownership and strategy as the function scales.

You will be responsible for delivering the end-to-end ticketing experience supporting everything from platform setup and customer service to event readiness and execution.

For more experienced candidates the role will expand into ticketing strategy optimisation and regional performance management.

You will report to the Head of Customer Service & Ticketing working closely with regional teams global HQ and external partners to ensure a smooth and consistent athlete journey from purchase to race day.

• Manage and execute ticketing setup across multiple events and markets
  
• Support (or own for Manager level) ticketing strategy including pricing release plans and optimisation
  
• Monitor sales performance and identify issues or optimisation opportunities
  

• Handle ticketing enquiries changes and escalations
  
• Liaise with ticketing partners and vendors to resolve issues efficiently
  
• Ensure clear and consistent participant communication
  

• Support ticketing setup and readiness ahead of each event
  
• Partner with event operations teams to ensure smooth registration and participant experience
  
• Attend events across the region as needed providing on-site support
  
• Contribute to both pre-event planning and on-site coordination
  

• Maintain accurate ticketing data and reporting
  
• Analyse participant trends and support decision-making
  
• Provide insights to marketing and event teams
  

• Work closely with marketing customer service and event teams
  
• Support campaigns promotions and ticket releases
  
• Coordinate with vendors (e.g. timing and registration systems)
  

• 13 years of experience in events operations customer service or similar
  
• Strong attention to detail and willingness to learn
  
• Comfortable working in a fast-paced hands-on environment
  
• Strong problem-solving skills especially in fast-paced or live environments
  
• Good communication skills and ability to collaborate across teams
  
• Familiarity with ticketing systems and CRM tools is a plus
  
• Passion for sports fitness or mass participation events
  

• Open to candidates based in Southeast Asia Hong Kong or Singapore
  
• (Regional travel required from time to time)
  

• Opportunity to be part of a rapidly scaling global sports brand
  
• Be part of building a new and growing regional function
  
• Hands-on exposure to large-scale event operations across APAC
  
• Clear growth path from execution to ownership
  
• Dynamic fast-paced environment with real impact
  
• Travel opportunities across HYROX events