Technical Support Specialist

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Employment type:

Worksite flexibility:

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking for a Technical Support Engineer to provide end-user IT support and assist with the day-to-day operations of cients IT Service Operations team. This position will befull-timeandonsite in Ermita Manila.
What Youll Do

• Provide first-level technical support for incidents and service requests involving hardware software operating systems printing connectivity and productivity tools
• Troubleshoot reported issues resolve them where possible and escalate unresolved matters to AMI IT personnel or third-party vendors
• Support meeting rooms and collaboration technology including video conferencing systems projectors displays audio devices and related equipment
• Log manage track and document incidents and service requests in FreshService in line with AMIs IT service management processes and service-level agreements
• Install configure deploy maintain and troubleshoot desktop and laptop computers operating systems software and peripherals
• Perform hardware diagnostics preventive maintenance and device health checks; coordinate repairs and warranty claims with authorized providers
• Prepare workstations and deploy equipment for new employees; retrieve company assets from departing employees
• Tag IT assets and maintain inventory asset movement warranty repair and replacement records; assist with physical inventory checks and asset retirement
• Troubleshoot LAN Wi-Fi printer and endpoint issues; support workstation security endpoint compliance software deployment patching and device maintenance
• Provision and maintain PABX extensions including creating modifying transferring and deactivating extensions
• Install configure relocate test and troubleshoot desk phones IP phones and related telecommunications equipment
• Configure and support company-issued mobile phones business applications email Microsoft 365 services security controls and approved mobile device management solutions
• Troubleshoot voice mobile internet and telecommunications issues coordinating with service providers when needed
• Record troubleshooting activities and resolutions prepare operational reports and maintain support procedures and knowledge base documentation
• Provide related operational support for end-user computing service desk operations telecommunications asset management collaboration technology and workplace technology

What Youll Need

Required:

• At least one year of technical support experience
• Technical competencies and relevant experience in desktop support and end-user services
• Familiarity with Freshservice Microsoft 365 PABX and mobile device management
• A degree in a computer-related or IT course is preferred
• Ability to comply with AMIs information security policies data privacy requirements and applicable ISO 27001 control

Preferred:

• Relevant technical certifications

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).