Technical Support Representative
Job Location:
Job Location:
Davao City - Philippines
Monthly Salary:
PHP 26000 - 26000
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Splace BPO is seeking a highly motivated and customer-focused Technical Support Representative to join our team on-site. The primary responsibility of this role is to provide first-level technical support performing basic troubleshooting to resolve client software issues and ensure a seamless service experience.Key Responsibilities
- Serve as the primary technical contact via multiple channels including phone email and chat.
- Diagnose and resolve common technical issues across the clients platform including mobile applications and web portals using basic troubleshooting steps.
- Escalate complex or unresolved problems to Tier 2 support or engineering teams with complete and accurate documentation.
- Maintain professional client communication and ensure timely updates on the status of their issues.
- Accurately document all support interactions and resolutions in the CRM system.
- Contribute to the internal knowledge base and assist in identifying recurring issues to help improve product support resources.
Requirements
Qualifications
- Proven experience in a technical support or BPO role is preferred.
- Demonstrated ability to perform basic troubleshooting independently.
- Strong technical aptitude and the ability to learn new software quickly and systems.
- Excellent verbal and written communication skills in English.
- Familiarity with CRM tools and ticketing systems.
- Willingness to work on-site.
Benefits
Required Skills:
Qualifications Proven experience in a technical support or BPO role is preferred. Demonstrated ability to perform basic troubleshooting independently. Strong technical aptitude and the ability to learn new software quickly and systems. Excellent verbal and written communication skills in English. Familiarity with CRM tools and ticketing systems. Willingness to work on-site.
