Technical Support Engineer

Location: Makati

Setup: Full Onsite (With Fieldwork)

Schedule: Monday to Friday Dayshift

Role Overview

The Technical Support Engineer provides technical expertise and support for solar photovoltaic (PV) systems ensuring reliable system performance and a positive customer experience. This role works closely with customers installers and internal teams to troubleshoot technical issues support system commissioning and configuration and deliver timely resolutions while maintaining high service standards.

Qualifications

• Bachelors degree in Electrical Mechanical or a related engineering field.
• Highly preferred: Licensed Engineer (REE RME or equivalent engineering license).
• Strong background in solar energy renewable energy systems electrical engineering mechanical engineering or other related technical fields.
• With 3-5 years of experience in the installation commissioning technical support troubleshooting or maintenance of solar or renewable energy-related products.
• Solid understanding of solar photovoltaic (PV) systems including solar panels inverters monitoring platforms and other related components.
• Strong troubleshooting skills. Excellent customer service communication and interpersonal skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Self-motivated with the ability to work independently and collaborate effectively with cross-functional teams.
• Willing to travel to project sites and customer locations as required.
• Must possess a valid drivers license.

Key Responsibilities

• Serve as the primary technical support contact for customers installers and internal stakeholders regarding solar PV systems and related equipment.
• Diagnose and resolve technical issues involving solar panels inverters monitoring platforms and other system components through remote or on-site support as required.
• Provide guidance on system installation commissioning configuration operation and preventive maintenance to ensure optimal system performance.
• Monitor installed systems analyze performance data and recommend corrective actions to improve efficiency reliability and system uptime.
• Escalate complex technical concerns to engineering teams or equipment manufacturers when necessary while ensuring timely follow-through and resolution.
• Maintain accurate records of technical support cases troubleshooting activities resolutions and system performance.
• Contribute to the development and continuous improvement of technical documentation user guides knowledge base articles and training materials.
• Identify recurring technical issues and provide recommendations to support product improvements process enhancements and customer satisfaction initiatives.