Technical Onboarding Advisor

Technical Onboarding Advisor

Say hello to opportunities.

If youre looking to be part of whats next in communication youre in the right place.

At RingCentral we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolioAIR AVA and ACEbrings together automation assistance and insights across the entire conversation lifecycle. The result More seamless intelligent experiences for businesses everywhere.

With $2.5B in ARR and $250M invested in R&D annually were building the future of AI-powered business communications.

This is where you and your skills come in. Were currently looking for:

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules guidelines and requirements in accordance with the Companys set policies and procedures.

Job Responsibilities:

• Receives transferred calls of newly signed up customers from Sales.

• Sets expectations that the transaction is not a User Training but a basic account set up only.

• Walks the customer through the Express Set Up and probes for other basic account set up needs.

• Configures basic user set up such as Call Forwarding Notifications Greetings etc.

• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.

• Provisions and sets up RC-supported desk phones

• Introduces new applications such as Desk Phones Mobile App Desktop App RC Meetings and Glip by RC.

• Positions the value of Implementation and encourages customers to show up on their scheduled Implementation Appointments.

• Confirms and/or schedules Implementation Appointments.

• Walks customers through the Community Website and assists them with the sign up process.

• Updates the Implementation Status and documents the call in SFDC.

• Ensures resolution and customer satisfaction and gains agreement with the customer to close the case.

To succeed in this role you must have experience in:

• At least 2-3 years of working experience as a Technical Support

• Preferably with experience in chat handling multiple windows

• Basic Knowledge on VOIP networking routers and modems

• Experience configuring updating and supporting VOIP solutions in a multi-location environment is a plus

Desired Qualifications:

• College level

• Excellent English communication skills

• Strong customer service orientation

• Ability to work efficiently in a highly demanding team-oriented and fast-paced environment

• Networking IT or telecommunications certification is a plus

• Applicants must be amenable to work at night

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentrals work culture is the backbone of our success. And dont just take our word for it: we are recognized as a Best Place to Work by BuiltIn the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AIpowered business communications delivering an integrated platform for business phone SMS contact center workforce engagement management video collaboration and messaging. As the communications layer connecting businesses and customers RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey before during and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls assist in the moment and analyze every interaction enabling businesses to work smarter respond faster and connect more meaningfully with their customers. Visit to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies automate with intent and reallocate work to where it performs best. With 9000 employees across Australia the Philippines the Dominican Republic and the United States we provide secure and scalable solutions in customer experience back office and digital operations.

Founded in 2006 Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence we are Safe Flexible and Innovative. We deliver transformation with intent impact and entrepreneurial energy.

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