Technical Learning Experience Leader | Anonas

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as someone who will create and maintain a positive and professional learning
environment in the organization. Imagine yourself going to work with one thing on your mind:
you will design and expand training and development programs. These programs should be
aligned with product specific training methodologies and initiatives.
As a Learning Experience Leader you will:
Set the standards and expectations through your conduct work ethic integrity and character;
Create and deliver end-user partner and distributor training which includes curriculum
training and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training for expert technical support and to desktop support
personnel on network computer system issues and on new technology.
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and the other learning opportunities across the
organization;
Amend and revise training programs with product development and other internal
departments to resolve issues develop solutions to minimize cycle time for problem resolution
and make improvements for future releases
Act as the subject matter expert to develop and maintain technical training documentation
knowledge base articles and instructional materials covering IT desktop support network
systems conferencing application fundamentals (AV routing bandwidth/QoS management
room integrations SSO/SCIM permissions) and in-app AI capabilities (automated transcripts
smart summaries real-time translation and AI data governance) for Network Administrators and
Systems Administrators.
Develop and execute high-impact induction and ongoing enablement programs for specialized
engineering roles (e.g. Sr. Network Administrator Sr. Systems Administrator) to streamline
team onboarding improve operational workflows accelerate the rollout of new enterprise
applications and promote security best practicesincluding AI prompt optimization privacy
compliance and meeting lifecycle automation.
Monitor and review trainees' progress through questionnaires and discuss with their
managers;
Ensure that statutory training requirements are met understand e-learning techniques and
identify where they are relevant and be involved in the creation and/or delivery of e-learning
packages
Research and present new technologies and methodologies in workplace learning; and
Ensure that all trainees adhere to the company's Code of Conduct.

Requirements

- Bachelors Degree in ECE Computer Engineering Computer Science Information
Technology or any IT/Computer-related course.

- With at least 1 to 2 years of working experience in a related field (training or teaching
experience)
- Solid understanding of conferencing fundamentals: AV routing (mic/cam selection virtual
audio drivers) screen sharing protocols network impacts (bandwidth latency jitter) and
enterprise permissions (SSO admin roles).
- Knowledge of in-app generative and agentic AI features (e.g. automated transcriptions AI
summaries smart action-item extraction real-time multilingual translation).
- Proven track record creating training assets (slide decks quick-reference guides video
walkthroughs and Knowledge Base articles) covering both core product usage and AI
prompt/feature adoption.
- Knowledge of I.T. systems and equipment as well as their installation configuration
maintenance and repair.
- Knowledge of I.T. requirements / demands in call center Operations and organization
particularly in the area of Training support.
- Skilled technical writer able to document problems and solutions for customers and other
technical support personnel.
- Strong time and project management skills.
- Excellent oral and written communication skills. Fluency in the English language.
- Energetic enthusiastic and creative-can think outside the box with different ways to motivate
and engage an audience
- With strong interpersonal conflict management mentoring organizational project
management and influencing skills
- Has excellent oral and written communication skills
- Can work in a flexible schedule including weekends and holidays

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL