Technical Delivery Manager

WTWs Global Enterprise Technology team is building a world-class organization to drive technology delivery across our global business. As a Technical Delivery Manager you will play a pivotal role in leading complex infrastructure and technology projectsbridging strategy execution and delivery excellence.

Youll work with cross-functional teams across geographies to deliver enterprise-scale solutions that improve resilience efficiency and user experience. This role demands a strong blend of technical depth project delivery experience and stakeholder management combined with the ability to build and communicate a clear roadmap of priorities and outcomes.

Were looking for pragmatic hands-on delivery leaders who can turn strategy into results ensuring that technology changes are executed on time within scope and to the highest standards. The role will also help shape the adoption of AI-augmented delivery practices balancing automation governance and human oversight to improve delivery effectiveness across the enterprise.

The Role

Key Responsibilities

• Project & Delivery Management
  • Lead the end-to-end delivery of global infrastructure and technology projects from initiation through to handover.
  • Develop and maintain project plans budgets and schedules ensuring delivery against milestones.
  • Identify assess and mitigate project risks; proactively resolve issues and dependencies.
  • Drive adoption of Agile DevOps and other modern delivery methodologies.
  • Identify and implement opportunities to improve delivery efficiency through AI-assisted workflows and automation including reporting work item management meeting summarization documentation generation and stakeholder communications.
• Stakeholder & Team Leadership
  • Serve as the primary liaison between business stakeholders engineering teams and external vendors.
  • Facilitate cross-functional collaboration across multiple regions and time zones.
  • Host regular team reviews retrospectives project updates and steering sessions to ensure transparency and alignment.
  • Mentor teams to build delivery discipline accountability and continuous improvement.
  • Drive adoption of approved enterprise AI capabilities and delivery practices across Global Technology teams promoting responsible use and measurable productivity improvements.
• Technical Leadership
  • Partner with specialists to ensure delivery aligns with security compliance information protection data privacy architecture resilience and operational standards.
  • Maintain sufficient working knowledge of Microsoft 365 services to guide delivery discussions andidentifydependencies across Teams SharePoint OneDrive Power Platform Viva Engage Exchange email security gateways and Microsoft Defender.
  • Coordinate change and project delivery for collaboration services and email technologies including integrations and dependencies with security and enterprise platforms.
• Vendor & Financial Management
  • Manage vendor relationships contracts and budgets related to assigned projects and platforms.
  • Oversee procurement activities including quotes purchase orders and invoicing.

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The Requirements

• Education: Bachelors or Masters degree in Computer Science Engineering Information Technology or related field.
• Experience: 5 years in technical delivery infrastructure project management or engineering leadership roles within large global organizations.
• Skills & Expertise:
  • Proven ability to deliver large-scale cross-functional technology projects.
  • Strong understanding of enterprise infrastructure technologies and services.
  • Excellent communication negotiation and stakeholder management skills.
  • Strong experience in roadmap development work prioritization and delivery planning.
  • Familiarity with Agile/Scrum delivery frameworks and project tools (e.g. Azure DevOps Jira SharePoint Visio MS Office Suite).
  • Vendor management and financial oversight experience.

Preferred:

• Certifications such as PMP CSM or SAFe.
• Experience delivering Microsoft 365 transformation service improvement tenant governance collaboration messaging security compliance or adoption initiatives.
• Experience working with globally distributed engineering and operations teams in an enterprise environment.
• Background in technical product management or delivery of large global infrastructure solutions.
• Experience leveraging AI-enabled productivity and delivery tools (e.g. Microsoft Copilot Azure DevOps integrations knowledge management platforms or workflow automation solutions) to improve delivery outcomes and operational efficiency.

Core Competencies

• Leadership & Collaboration
• Strategic & Analytical Thinking
• Adaptability & Resilience
• Roadmap & Prioritization Excellence
• Results Orientation
• Customer & Stakeholder Focus

Why Join Us

• Opportunity to drive high-impact global technology initiatives.
• Work with a collaborative diverse team that values innovation and accountability.
• Competitive compensation benefits and professional growth opportunities.
• Help shape the technology foundation that supports one of the worlds leading advisory and broking firms.

WTW is an Equal Opportunity Employer